Customer Reviews

Brian Pittman did an excellent job. Everything turned out fantastic. Thank you so much.

Brian Pittman was our installer for the guest bathroom remodel.
Took out a tub/shower combo and put in a walk-in shower. He was wonderful. Very professional and knows his craft. Job was completed in one day. We are very happy with the workmanship.

Chad Culver and Brandon Brady from Herls Bath & Home installed a new shower in less than one day and the work is excellent, though we need to wait 24 hours for it to dry, to try it out! They showed up on time, and did the work. They paid... read moreChad Culver and Brandon Brady from Herls Bath & Home installed a new shower in less than one day and the work is excellent, though we need to wait 24 hours for it to dry, to try it out! They showed up on time, and did the work. They paid attention to details and they were great about cleaning up after themselves. read less

Brandon Brady did a great job in one day was very satisfied.I would recommand Herl's to anybody. Brandon and his helper were very pleasant.

My Installer, Chad Culver was very professional and caring about my home. He took all the precautions to keep my house clean and safe while he worked and did a great clean up after.
Even though Herl's did not check that all the parts were... read moreMy Installer, Chad Culver was very professional and caring about my home. He took all the precautions to keep my house clean and safe while he worked and did a great clean up after.
Even though Herl's did not check that all the parts were there before they sent him out and I will not be able to use my shower till the part comes in and gets installed ( could be up to 6 days) and this is my only full bath in the house, Chad Culver was a great person and installer.
I would surely recommend him. read less

Herl's just remodeled our master bathroom and I recommend this company to anyone concerned about reliability and customer service. Joe Flint and Tony did an outstanding job of installing our tile shower, new COREtec floor, and vanity top. We also want to commend Tom Haige, the Estimator, and Steve and... read moreHerl's just remodeled our master bathroom and I recommend this company to anyone concerned about reliability and customer service. Joe Flint and Tony did an outstanding job of installing our tile shower, new COREtec floor, and vanity top. We also want to commend Tom Haige, the Estimator, and Steve and Kim in the Production Department. It was a pleasure to meet the owner's father who serves as the Quality Control Manager. Great Team effort! read less

Chad C***** the installer was fantastic. Very professional. Deserves a bonus and a raise. The person at Herl's knew there was a part missing but did not call to tell me or reschedule. I had my bathroom all ready for the install so we went ahead. This is my only... read moreChad C***** the installer was fantastic. Very professional. Deserves a bonus and a raise. The person at Herl's knew there was a part missing but did not call to tell me or reschedule. I had my bathroom all ready for the install so we went ahead. This is my only full bath in the house and now have no working shower for up to 6 more days. I am not impressed with the company but the installer Chad C***** was very caring, kind and professional. read less

Evelio N***** did an excellent job installing my new wall around my tub and made sure the grab bars where put where needed

Excellent experience having new tub and surround installed in our bathroom.

Brandon Brady and his assistant did a fantastic job on our bathroom; upon arriving explained the process; was receptive to our questions and again explaining the operation of the unit at the completion of the installation. Great Job Brandon !!!!!!

Glen Foster was prompt and knowledgeable. He resolved my problem quickly and to you satisfaction. I have been very pleased with Herl’s.

We contracted Herl's to complete a tub to shower conversation which was led by Jeremiah M***** and assisted by Deandre M*****. The Team was professional, knowledgeable, answered our questions and included us in the installation process. They followed Herl's company code of ethics agreement as well as the property preparation... read moreWe contracted Herl's to complete a tub to shower conversation which was led by Jeremiah M***** and assisted by Deandre M*****. The Team was professional, knowledgeable, answered our questions and included us in the installation process. They followed Herl's company code of ethics agreement as well as the property preparation and cleanup. From the first encounter to the finished product, the Herl's team performed an amazing job. Thank you, Diane & Tim, Timonium MD read less

Tim W**** and George H**** were awesome. We're extremely pleased!

Brandon B and his assistant did an efficient demo, clean up and then installation of a much larger shower for us. It blended in really well with our over-sized bathtub. Love it!

Technician, Chad Culver, was on time, thorough, and professional. Work was estimated to take two days. It was completed in less than a day. Chad removed all materials and cleaned area. Chad also followed all CDC guidelines. A very professional job. Would recommend... read moreTechnician, Chad Culver, was on time, thorough, and professional. Work was estimated to take two days. It was completed in less than a day. Chad removed all materials and cleaned area. Chad also followed all CDC guidelines. A very professional job. Would recommend him to other. read less

I hope I mentioned that the installers for our final work were Jason and Chad. Excellent work

Had a shower and shower tub combo replaced by Herl's. We went with two walk in shower's. Lot of prep work in a very old home and due to the need to custom cut one of the glass doors the work was finished in two stages. Both were done as... read moreHad a shower and shower tub combo replaced by Herl's. We went with two walk in shower's. Lot of prep work in a very old home and due to the need to custom cut one of the glass doors the work was finished in two stages. Both were done as promised, work place was kept quite neat and finished product was excellent. Jason and Chad just finished installing the cut window and door and it is seamless. Hats off to all for a job well done read less

They removed our garden tube and installed a new custom shower just like we asked and the price was great! Chad Culver did a great detailed job. I am looking forward to doing the other bathroom in the future.

5 star services from our technicians Josh Nichols 3 and Mike Vogel! Professional and courteous we couldn’t have had a better experience. We recommend Herl’s for all your remodeling needs!

We recently bought a new home and the guestroom bathtub was scratched, chipped and damaged. Matt R., service tech from Herl's Bath & Tile made it look like new! We were very happy with the quality of Matt's work and impressed with how seriously he takes his job. We highly... read moreWe recently bought a new home and the guestroom bathtub was scratched, chipped and damaged. Matt R., service tech from Herl's Bath & Tile made it look like new! We were very happy with the quality of Matt's work and impressed with how seriously he takes his job. We highly recommend Herls and Matt R. Thanks Matt! read less

The technician was on time and very professional.Matt Robinson was awesome he answered any questions I asked as well as told me the whole process from start to finish. He did such an amazing job the floor looks brand new. Matt was such a pleasure to work with, I highly... read moreThe technician was on time and very professional.Matt Robinson was awesome he answered any questions I asked as well as told me the whole process from start to finish. He did such an amazing job the floor looks brand new. Matt was such a pleasure to work with, I highly recommend him. read less

bathroom shower is beautiful. Chris Horn did a beauitful job 10 stars for him.

Matt Robinson repaired a chip in our tub. He is a very friendly, polite, mannerly young man who took the time to match up the original color of the tub. He is confident, professional, and takes pride in his work. I recommend using Matt for any of your bath... read moreMatt Robinson repaired a chip in our tub. He is a very friendly, polite, mannerly young man who took the time to match up the original color of the tub. He is confident, professional, and takes pride in his work. I recommend using Matt for any of your bath and tile projects. read less

Brandon Brady and his helper were excellent. They were on-time and very professional and friendly. Brandon talked me through the process and made sure I was happy after completion on each step. He was very meticulous about his work. His work was jaw-dropping. I was very pleased. I can't wait... read moreBrandon Brady and his helper were excellent. They were on-time and very professional and friendly. Brandon talked me through the process and made sure I was happy after completion on each step. He was very meticulous about his work. His work was jaw-dropping. I was very pleased. I can't wait to jump into the shower. I would recommend Brandon and his helper for any job. They are the BEST! read less

We recently had a tub replaced with a walk-in shower and another shower replaced with a more modern walk-in unit. Chris H., the installer, was very courteous, respected our requests, and kept the mess down to a minimum. He took the appropriate precautions and completed the work in a timely... read moreWe recently had a tub replaced with a walk-in shower and another shower replaced with a more modern walk-in unit. Chris H., the installer, was very courteous, respected our requests, and kept the mess down to a minimum. He took the appropriate precautions and completed the work in a timely manner with little disruption to our daily routines. Management and Sales were also very attentive to our needs and we would highly recommend Herl's for your bathroom projects. You won't be disappointed. read less

I hired Herl's Bath & Home Solutions to remodel my tub/shower walls and fixtures. They sent Brandon Brady and his helper and they were on time, did a great job, and my bathroom has been revived ! They were very polite and I would recommend them to anyone interested in... read moreI hired Herl's Bath & Home Solutions to remodel my tub/shower walls and fixtures. They sent Brandon Brady and his helper and they were on time, did a great job, and my bathroom has been revived ! They were very polite and I would recommend them to anyone interested in a new bathroom. Great job Brandon !!! read less

Matt ******** did an excellent job of repairing a spot on our tub. He was very professional. Highly recommend

Your employees Tim White and George Houck just completed a complete remodel of one of our bathrooms. The job that they preformed was completely "outstanding". They both were very professional and accommodating which reflects very favorable to Herl's. These installers are beyond a five star rating. Our option " THEY... read moreYour employees Tim White and George Houck just completed a complete remodel of one of our bathrooms. The job that they preformed was completely "outstanding". They both were very professional and accommodating which reflects very favorable to Herl's. These installers are beyond a five star rating. Our option " THEY ARE TOP OF THE LINE" Thanks Tim and George, we love our new bathroom. read less

I have been doing a remodel of my bathroom with Herl’s. Everyone that they sent out have been polite and respectful. The company even sends an someone out to make sure you are satisfied with the project. They do the job and make sure it’s done right. I had a... read moreI have been doing a remodel of my bathroom with Herl’s. Everyone that they sent out have been polite and respectful. The company even sends an someone out to make sure you are satisfied with the project. They do the job and make sure it’s done right. I had a follow up with Evelio and Nicola and I could tell they took pride in what they do. They took their time to make sure I was happy. I felt like I was involved with the job because they explained what they were going to do and had me inspect their work. They clean up any mess they make. Every employee that came here wore a face mask too. I would recommend them for any bathroom job. They also gave me 2 extra large nice towels as a thank you! Thank you Herl’s! read less

Our entire process was smooth from start to finish. Herl's did a great job of answering all of our questions and in providing us with an in-home estimate (with good COVID-19 precautions). They made the financing part easy as well and with favorable terms. Today was the install of our... read moreOur entire process was smooth from start to finish. Herl's did a great job of answering all of our questions and in providing us with an in-home estimate (with good COVID-19 precautions). They made the financing part easy as well and with favorable terms. Today was the install of our new shower and it went great as well. Installer Chad C. was on-time, efficient, careful, clean, and helpfully provided updates and answered questions. It was clear that he took pride in his work - and it shows in the final product. Thank you and well done. read less

Herls did a great job with our tub demolition and installation of a more accessible shower for our disabled son. Glen F***** was professional, friendly and did a great job. We were very impressed with the cleanup done each day. I highly recommend this vendor.

Special thanks to Evelio and Nicola who installed our tub to shower conversion complete in one day. Very professional and thorough. I will definitely use Herl's again when the need arises. Thanks guys.

I am sharing for my parents, Bob and Carolyn Hudson. We were impressed by the installation of our bathroom. Chris Horn was courteous and profession. We were amazed at his ability to complete the job with such accuracy and speed. Great job Chris!

Evelio and Nicola were very professional in the installation of our new bathroom. They worked diligently to assure a quality job and on a timely manner. We are very pleased with the end results. They were both polite and careful to observe CDC guidelines, i. e. Wearing mask, etc.

Tim and George had amazing customer service and the finished product greatly overexceeded our expectations! I would highly recommend and can't wait to continue business with Herl's in the future.

I would like to say that Matt is an incredibly personable and professional technician. He goes above and beyond to ensure the job is done correctly the first time and leaves the surrounding area cleaner than he found it!! He is a real asset to your company!

Yesterday I had a bathroom renovation in one of my bathrooms. I had the tub and shower walls replaced. The team that worked on it from Herls was amazing! Several times I went upstairs to watch what they were doing, and they were very anxious to show me the process... read moreYesterday I had a bathroom renovation in one of my bathrooms. I had the tub and shower walls replaced. The team that worked on it from Herls was amazing! Several times I went upstairs to watch what they were doing, and they were very anxious to show me the process ,step-by-step. I never felt I was in their way, just watching as they were working. The work is top notch, and I can't tell you how excited I am about it. I feel like I have a totally new bathroom. I can't say enough good words about the Herls team their product and their workmanship. read less

MARK PENDER AND MARK NICHIOLSE they did a terrific job. They made sure that we were happy with the installation before cleaning up. They showed us the workings of the tub and switch to shower mode. They took excellent care moving the tub into our home. The electricians also did... read moreMARK PENDER AND MARK NICHIOLSE they did a terrific job. They made sure that we were happy with the installation before cleaning up. They showed us the workings of the tub and switch to shower mode. They took excellent care moving the tub into our home. The electricians also did o terrific job hooking us up with areas that they had to work on. I would recommend anyone that they should consider Herls for their bathroom remodel. read less

WE love our new bathroom. Mark Perdry was thorough and precise as our installer. left things neat overnight to return a second day to finish. Very happy with everything. Tnank you

Have had our new wonderful walk-in shower for a month now. The install was great. The unsung hero is Marcus. He is at the front end explaining the process, helping us work the options to maximize value, content and price. The front end work, and the result will bring us... read moreHave had our new wonderful walk-in shower for a month now. The install was great. The unsung hero is Marcus. He is at the front end explaining the process, helping us work the options to maximize value, content and price. The front end work, and the result will bring us back again for the next one. Thanks David read less

Every thing done as advertised. Installers were efficient and polite.

Would like to thank Jeremiah Miller/Mike Vogel for the outstanding job they did installing our new shower in our master bath. Took the time to explain what they were doing and how they would be finishing the install and asks us for inputs on the small things, like where to... read moreWould like to thank Jeremiah Miller/Mike Vogel for the outstanding job they did installing our new shower in our master bath. Took the time to explain what they were doing and how they would be finishing the install and asks us for inputs on the small things, like where to install the soap holder and if the height of the show was good for both my wife and I. We still have to wait for the glass to be installed and they have already scheduled the measuring. We are looking forward to a wonderful shower experience. read less

Matt Robinson came to our home to install a hand held cradle mount on our shower wall. He was super apologetic that he was running a bit behind. He went to work & did a great job. Also when we asked about the floor of the shower having... read moreMatt Robinson came to our home to install a hand held cradle mount on our shower wall. He was super apologetic that he was running a bit behind. He went to work & did a great job. Also when we asked about the floor of the shower having nonskid stuff put on, he said he had the stuff on his truck and was happy to take the extra time to put it on for us. We are very happy with Matt & everyone at Herl's. read less

Bronte our installer was excellent. Dealt with some unexpected issues. A beautiful new custom walk-in shower in 2 days. Cleaned up, took the debris. It was a great experience. Will go back for the next bathroom.

Good service, good price, quality product for a custom walk-in shower in 2 days. Bronte our installer was great. Dealt with some unexpected issues, good ideas and solutions.

The whole process from start, working with Marcus in planning what we wanted...to finish with Chris installing our bathroom. Our installer was Chris Horn. We could not have asked for a more friendly and efficient person to do our work. His workmanship was excellent. He was never annoyed when we... read moreThe whole process from start, working with Marcus in planning what we wanted...to finish with Chris installing our bathroom. Our installer was Chris Horn. We could not have asked for a more friendly and efficient person to do our work. His workmanship was excellent. He was never annoyed when we had questions; instead, he kindly answered them and helped us to understand the process. Chris deserves 10 stars in our book. We really love our new shower and floor. Thank you. read less

Our new upstairs bathroom is beautiful! The 5 technicians get "5 STARS" although they completed our small 5 x 9 upstairs bathroom in 7 days instead of two. EV working alone performed the demo in four days of the old cast iron tub, removal of the old vanity, toilet, and... read moreOur new upstairs bathroom is beautiful! The 5 technicians get "5 STARS" although they completed our small 5 x 9 upstairs bathroom in 7 days instead of two. EV working alone performed the demo in four days of the old cast iron tub, removal of the old vanity, toilet, and tile floor then installed new sub-flooring and the new shower base, walls, and faucets in the wet area. Trudy and I were very impressed with EV (5 Stars)! Jeff & Robby came in four days later for one day and put our beautiful floor in and some shelves in the wet area (3 Stars). Josh and Ricky got the job finished finally in one day installing the acrylic wainscot on our walls, shower doors, teak seat, remaining shelves, new toilet, vanity and faucet (5 Stars)! All of the technicians were very careful to use drop clothes and clean up after themselves. I will have to say that even though there were many communication issues between the initial sale and finished job, that we are very impressed with the workmanship. Customers should be presented with a detailed quote including prices, discounts, and special deals before a final contract is signed. In addition, it would be our suggestion that a final checklist including any changes be presented to customers to sign-off on prior to the scheduling of the job. That way all the correct materials could be ordered prior to the start of the job. With those two items in place, the job would have gone much smoother and the customer and technicians would not be waiting on materials to arrive delaying completion. Communications must be improved between the sales team and office staff (2 Stars), service manager and technicians (2 stars), and especially the sales team and the customer (1 Star)! read less

There are not enough STARS to rate Herl's. Thank You for being a 5++++++ rated service provider and retaining professional staff. Sales Consultant Grant Klinger and Specialized Installers Josh and Ricky - ya'll rock... A happy satisfied customer - you darn skippy!! Sharing 1st image of remodeled bathroom wet area... read moreThere are not enough STARS to rate Herl's. Thank You for being a 5++++++ rated service provider and retaining professional staff. Sales Consultant Grant Klinger and Specialized Installers Josh and Ricky - ya'll rock... A happy satisfied customer - you darn skippy!! Sharing 1st image of remodeled bathroom wet area and looking forward to completion of 2nd bathroom wet area to soon share image. read less

The workers who remodeled our master bath did a wonderful job; they asked our opinion, gave us options, were very friendly and respectful, continually worked, had a lot of knowledge, spoke highly of your company. P. J., Evelio Lezama, and Jason Hickman gave me their names ( I hope I... read moreThe workers who remodeled our master bath did a wonderful job; they asked our opinion, gave us options, were very friendly and respectful, continually worked, had a lot of knowledge, spoke highly of your company. P. J., Evelio Lezama, and Jason Hickman gave me their names ( I hope I spelled Evelio's name correctly. Every person who worked on our bathroom met the above remarks; I would recommend all of them to friends and recommend a bonus for each of them, they are all 5 star people. I am happy with my bathroom. Do not display my comments. read less

My experience with Herl's was great. Kyle and Deandre were very professional and new what they were doing and did it well. I would give you all a five star rating.

I had Jeremiah Miller install my shower enclosure. I would rate him 5 stars, he was informative, nice to talk to, very professional, on time, and kept the area and home clean. I would highly recommend Jeremiah as and installer!