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4.7 Stars - Based on 749 User Reviews
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4.8 Stars - Based on 35 User Reviews
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4.8 Stars - Based on 69 User Reviews
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4.7 Stars - Based on 31 User Reviews
Tammy B.
10/25/2019 - BBB

I am absolutely stunned by the transformation of my early 1970 vintage shower stall to one worthy of being in ********************. I am equally stunned by Brandon's knowledge and skills. He worked like an artist. We were totally amazed by how he and Hugo worked marvelously together - like a... read more

Ed W.

Our recent bathroom makeover is wonderful, we love it! Our Herl's experience was great, from our initial consult and design with Rick Shoemaker, to the finished project. The staff doing the work were professional, considerate and helpful. Thanks to Chad Culver, Jeremiah Miller, Joshua Nichols, and Steve (sorry Steve i... read more

Billie K.

Excellent! Bronte' always prompt and called each morning before arriving with his ETA. The shower is beautiful. I just love it and love that I could keep my window. Done in less than two days. Brent came a day later to grout a loose floor tile and he was not... read more

Anthony R.

We could not be more satisfied with their work and their scheduling. We would use them again if we need their services.

Melba M.
7/16/2019 - BBB

Herl's did a great job on our shower renovation. The installers Dan an Mike were very professional an friendly. They did extremely quality work. I would recommend Herl's to anyone.

Ron M.

We are so pleased with our new bathroom. It definitely exceeded our expectations. And the best part of our experience was the very professional interface with all we have met at Herl's. This includes Richard Shoemaker, Joe Brown and Chad Culver...And the real bonus for our experience was watching (and... read more

Earl S.
7/12/2019 - Google

Based on our previous experience with Herl's Bath and Tile Solutions and Matt Robinson, I contacted Herl's and asked them to send Matt to inspect and repair a crack on the floor or our Aquaglass shower stall. As on his previous visit, Matt was on time, courteous, and professional.... read more

Pam M.
7/10/2019 - Google

Kyle McGinnis did a great job on my shower conversion. The process was painless and fast AND he answered any and all of my questions. He was very respectful to me and to my home and property. I highly recommend Herl's to anyone looking to improve their bathroom.

Clifford J.

My husband and I are so happy with our new bathroom remodel. From the salesman to the installers, they were professional, helpful, courteous and did a great job. Noticed four weeks after install that one of the doors had a slight flaw, called and new door ordered and installed promptly.... read more

Colleen M.

We had a shower and tub replaced by Kyle McGinnis and he did a great job! The old tub and shower were original with the house and over 60 years old. The new ones are beautiful and Kyle was a pleasure.... polite, super hard worker, and does a terrific job.... read more

James M.

My installer, Kyle McGinnis, did a fantastic job. I would and will recommend his services to all people that I know.

Bettena C.

Excellent Work! Chad Culver did a wonderful job installing the new tub and shower tile. My parents are still raving about his excellent work. Thank you Herl's thank you Chad. Also, thank you Loretta for the referral. (I HIGHLY RECOMMEND THEM DON'T HESITATE TO CALL HERL'S TODAY)

Peggy M.
6/20/2019 - Google

Chris and Deandre were wonderful. They did an amazing job in one day! No mess at all and they are quite nice and polite. If I ever need another bath re done it must be by them. Chris works fast and perfect. Thank you.

Donald L.
6/19/2019 - Facebook

Dan Graham and Michael Jaquith are the best in the business. They are professional, courteous and they know their business. The shower is great. I highly recommend this company.

William G.
6/11/2019 - BBB

Starting with the sweet young lady who took my 1st phone call to Carl the rep who came to our home, to Brandon and Hugo the actual installers the entire process was seamless. Carl fully explained all aspect of the conversion of an old jetted tub into a lovely and... read more

Ceil F.
5/16/2019 - Google

Our installers were Joe and Tony. I'd rate them a 10 if I could. They went over and above expectations. They included me in all decisions. They very carefully double checked back to the original order to verify. They were very careful with drop cloths. My shower is stupendous!

James M.
5/16/2019 - BBB

Herl's Just completed our tub to shower conversion. The entire process from start to finish was complete and professional. Starting with Jeff F***** who arrived on time, took all the measurements and gave a full explanation of available options. He also completed an estimate and explained financing options prior to... read more

Kevin M.
5/06/2019 - BBB

Herl's installer Matt R******* did a great job. He was very knowledgeable about the problem with our damaged acrylic bathtub and applied the best solution at a reasonable price. Matt was on time and completed the job as scheduled.

john A.
5/03/2019 - BBB

As a business owner myself I know that things don't always run smoothly. All I ask is transparency and communication. That is exactly what you get with this company. Highly recommend!

Leonara W.

My mother is 92 years old, and everyone that came was great working with her. I believe that they understand the elderly. Everyone was exceptional!

Birter B.
4/17/2019 - Google

Herl's Bath and Tile. WOW!; The initial interview and presentation was easy and no pressure, to buy. The presenter was friendly, pleasant and knowledgeable too. Well informed about the product and the solutions; I was very impressed, however, of course, the bottom line.. is always cost! My budget... read more

Richard W.

Herl's transformed our bathroom and we could not be more pleased with it. The professionalism and workmanship throughout the project has never been matched in our experience - it was superb - all the way through from our Salesman to the Production Manager to the calls every day to each... read more

Monica B.
4/02/2019 - BBB

They were fantastic to deal with. I had an issue with a leak from a new toilet that was installed. Since it was an active leak, I called Service Today and they came out and fixed the leak. But to say I was shocked at the bill was an understatement.... read more

Lamont W.
4/01/2019 - Google

Let’s talk about our installer Chad Culver. He was a little late due to an unanticipated meeting prior to his departure. He did give us a call and let us know when we could anticipate his arrival. Our appointment time was between 8 and 9 am on 3/28/19. He arrived... read more

George W.

We had our tub replaced with a shower. Bronte' Cephas did the work in our bathroom he was on time, very polite & clean. He did a great job and we are very happy with our shower.

P H.
3/29/2019 - Google

The salesman,Richard Shoemaker , was excellent. He was clear, helpful, and knowledgeable without coming on with a strong sell. Richard made us feel confident with your company and comfortable in our decision. He handled issues and questions before and during installation to our satisfaction.

Dan Graham and Mike Jaquith were...
read more

Stacey K.
3/21/2019 - Google

Over the moon happy with our Herl's Shower, wish we had done this sooner. Our money was very well spent here. Our installer Kyle McGinnis is second to none. His helper Hugo was very kind and made sure our floors were covered from entrance to bathroom and... read more

Jean H.
3/14/2019 - Facebook

We only have one bathroom and we were hardly inconvenienced during the remodel. The workers were very courteous. Mr Herling came to our home to personally make sure everything was done to our satisfaction. We now have a beautiful new bathroom.

Patrick K.
3/04/2019 - Google

Herl's is remodeling our Bathroom. Brian Pittman was in last week to prep the floor for tile. He did a great job getting the sub-floor ready and laying down the waterproof membrane. Everything was done quickly and with great care to not make a mess in the... read more

Sarah S.
3/04/2019 - Google

Brandon B. and Kyle M installed an awesome walk in shower for us yesterday. They completed the job in one day and it is beautiful. I am handicapped and they worked very hard on the placement the shelves hand grips and shower head so that I will... read more

Phyllis M.
2/26/2019 - Google

Our installer was Chad Culver. He came on time, worked diligently & efficiently and completed the job in one day. He did a thorough clean-up and left us with a beautiful new walk-in bathroom shower and no mess. As an extra bonus, he was congenial and upbeat, making the experience... read more

Rick a.
2/19/2019 - Google

We have had Jeremiah Miller and Trent Laird here installing our complete new bathroom. We are very pleased with both of them and their work! They worked through any issues and clearly explained what they were doing every step of the way. They were very competent. ... read more

Mike D.
2/13/2019 - BBB

Our installer , Chad C*****, arrived exactly when scheduled, explained the work to be performed, began work immediatly and finished in one day. Chad was friendly and did a very professional job. The finished walk in shower is really beautiful and we are very pleased with the entire job .... read more

Gale M.
1/28/2019 - Facebook

Their service is excellent. The whole work crew are awesome . I love my new walk in shower. It was a great experience.,

Crystal Y.
1/21/2019 - Google

Our experience with Herl’s was excellent. We highly recommend Tim White and Stephen Heater to be your installers, we cannot say enough good about these gentlemen. They respected our home as if it were there’s. We love our new bathroom make-over. When my husband called the office they... read more

Judy N.
1/08/2019 - Facebook

Herl's takes the time needed to find out what you want well before the renovations begin. And, we've gotten exactly what we wanted! We are on day 5 of the renovation now and things have progressed quickly! It should be done in a minimum of 4 more days, one of... read more

Sandra O.
11/09/2018 - Facebook

The company completely remodeled our main bathroom. They took it down to the studs. The workers were on time and gave a full day. Any "glitches" were quickly resolved. The finished room is lovely, and the quality... read more

Vance F.
10/30/2018 - Facebook

They just finished our shower installation. The workmanship was amazing and the quality of the product very good. Our installer, Chad Culver, was very professional and did an incredible job cleaning up!

Cheryl L.
12/13/2017 - Facebook

Herl’s replaced our one piece tub/shower (26 years old) with a new shower. Everyone we dealt with was professional and did exactly what they said. The products they had to offer were excellent quality and the salesperson made helpful suggestions as we made our decisions. The person doing the install... read more

Charlene D.
9/16/2017 - Facebook

One of our bathrooms was in need of a serious renovation. Just by chance I saw a post on Facebook showing some work done by Herl's. Richard (Ricky) came and gave us an estimate. When it came time to do the renovation as expected we ran into a issue because... read more

Melissa R.
8/19/2017 - Facebook

We love our new bathroom from Herls! Brandon did an amazing job transforming our old outdated bathroom; its beautiful! The staff at Herls are friendly and was a pleasure to have them complete our remodel!

Jackie A.
4/20/2017 - Facebook

We are having our bathroom remodeled and just wanted to say that for the first time in having a big project like this done, it has been stress free so far. This is due to two very hard working men......Jeremy Rose and Tim White. We cannot say enough... read more

Tim T.
1/13/2017 - Facebook

Our project was a replacement for 2 bath tubs, one with a new tub enclosure and one with a shower. We encountered Herl's at the Howard County Home Show last fall, and our initial impressions were positive on both the company and the product. ... read more

Lois B.
1/04/2017 - Facebook

Five stars.. We had a walk-in bathroom installed last October and are extremely please with the way the work was performed. We absolutely love it. The customer service was exceptional and so was the workmanship. The work was done on time and was very much to... read more

Charlotte K.
7/29/2016 - Facebook

We had Herl's completely remodel our master bathroom taking our jetted bath tub out and installing a custom standing tile shower. They were a complete joy to work with. They were fast and efficient with everything and very pleasant. I would recommend them to anyone needing work done on their bathroom!!

Sean R.
4/19/2016 - Facebook

Herl's has been helping us repair and maintain steam damage to our jacuzzi tub for several years. They have always been punctual and professional. This year we visited their showroom. Rick was very helpful in customizing a new walk in shower to replace... read more

Janet J.
1/15/2014 - Facebook

It has been awhile since we got Herl's to install our walk in shower, but I just have to say they are EXCELLENT. One time prior to hearing about Herl's we had Bath Fitters install a shower in our home. We never said anything to them but we... read more

Kelley W.

Excellent customer service! Brian Pittman and George Holick did an awesome job. They arrived on time and complete the job in a day. It is nice to have excellent work completed by friendly faces. Would highly recommend company to any one that asks. Herl's hit the jackpot having Brian and... read more

Carol C.
1/19/2020 - Google

Two full bathrooms completely remodeled in 7 days. Work was exceptionally high quality, using superior materials at reasonable prices. Installers (Jeremiah Miller and Mike Vogel) were very careful with their work, constantly checking with the customer about details and providing constructive suggestions. They were open to small... read more

Sue O.
1/14/2020 - Google

Stephen Heater and Tim White were the team that worked on the punch list to finish my bathroom. They were competent, friendly and professional and did an excellent job. They also gave me support and information regarding some issues that arose previously with this remodel. I give the 5 stars each.

J M.
1/13/2020 - Google

I reached the correct department very quickly, Kim is very polite, professional and personable, as is Matt Robinson who is FANTASTIC at his profession. He was on time(slightly early)He explained the process in an easy to understand/follow presentation, he respected my property and myself while he was doing the repair.... read more

“Herl’s Bath & Tile Solutions came to our home and changed my mom’s life!

Due to her health problems and limited mobility, the tub-shower combo in her bathroom had become an impossibility for comfortable use and, frankly, a safety hazard. Herl’s installers came in and converted it into a beautiful walk-in shower with safety grab bars and custom height shelving to suit mom’s needs. They worked tirelessly all day to complete the job by that evening, and they even cleaned up so well that you wouldn’t believe anyone had been there! Thank you, Herl’s!”

—Susana S. daughter of Lina S., Silver Spring, MD

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