Customer Reviews

We Love Our Customers – Learn Why They Love Us

custom logoHerls Bath & Tile SolutionsHerls Bath & Tile Solutions
4.7 Stars - Based on 749 User Reviews
google logoHerls Bath & Tile SolutionsHerls Bath & Tile Solutions
4.8 Stars - Based on 380 User Reviews
facebook logoHerls Bath & Tile SolutionsHerls Bath & Tile Solutions
4.8 Stars - Based on 69 User Reviews
bbb logoHerls Bath & Tile SolutionsHerls Bath & Tile Solutions
4.7 Stars - Based on 39 User Reviews
john a.

bathroom shower is beautiful. Chris Horn did a beauitful job 10 stars for him.

Jeanne D.
8/11/2020 - Google

Matt Robinson repaired a chip in our tub. He is a very friendly, polite, mannerly young man who took the time to match up the original color of the tub. He is confident, professional, and takes pride in his work. I recommend using Matt for any of your bath... read more

Jean B.
8/10/2020 - Google

Brandon Brady and his helper were excellent. They were on-time and very professional and friendly. Brandon talked me through the process and made sure I was happy after completion on each step. He was very meticulous about his work. His work was jaw-dropping. I was very pleased. I can't wait... read more

Charles S.
8/07/2020 - Google

I hired Herl's Bath & Home Solutions to remodel my tub/shower walls and fixtures. They sent Brandon Brady and his helper and they were on time, did a great job, and my bathroom has been revived ! They were very polite and I would recommend them to anyone interested in... read more

Dave&Sue S.

Your employees Tim White and George Houck just completed a complete remodel of one of our bathrooms. The job that they preformed was completely "outstanding". They both were very professional and accommodating which reflects very favorable to Herl's. These installers are beyond a five star rating. Our option " THEY... read more

Terry L.

I have been doing a remodel of my bathroom with Herl’s. Everyone that they sent out have been polite and respectful. The company even sends an someone out to make sure you are satisfied with the project. They do the job and make sure it’s done right. I had a... read more

Peggy I.

Special thanks to Evelio and Nicola who installed our tub to shower conversion complete in one day. Very professional and thorough. I will definitely use Herl's again when the need arises. Thanks guys.

Robin M.
7/23/2020 - Google

I am sharing for my parents, Bob and Carolyn Hudson. We were impressed by the installation of our bathroom. Chris Horn was courteous and profession. We were amazed at his ability to complete the job with such accuracy and speed. Great job Chris!

Linda H.
7/23/2020 - Google

Evelio and Nicola were very professional in the installation of our new bathroom. They worked diligently to assure a quality job and on a timely manner. We are very pleased with the end results. They were both polite and careful to observe CDC guidelines, i. e. Wearing mask, etc.

Sherry G.

Tim and George had amazing customer service and the finished product greatly overexceeded our expectations! I would highly recommend and can't wait to continue business with Herl's in the future.

Beth P.
7/22/2020 - Google

I would like to say that Matt is an incredibly personable and professional technician. He goes above and beyond to ensure the job is done correctly the first time and leaves the surrounding area cleaner than he found it!! He is a real asset to your company!

Lori a.

MARK PENDER AND MARK NICHIOLSE they did a terrific job. They made sure that we were happy with the installation before cleaning up. They showed us the workings of the tub and switch to shower mode. They took excellent care moving the tub into our home. The electricians also did... read more

Dwight G.
7/14/2020 - Google

WE love our new bathroom. Mark Perdry was thorough and precise as our installer. left things neat overnight to return a second day to finish. Very happy with everything. Tnank you

David C.

Have had our new wonderful walk-in shower for a month now. The install was great. The unsung hero is Marcus. He is at the front end explaining the process, helping us work the options to maximize value, content and price. The front end work, and the result will bring us... read more

John J.

Every thing done as advertised. Installers were efficient and polite.

Jeff N.
6/24/2020 - Google

Would like to thank Jeremiah Miller/Mike Vogel for the outstanding job they did installing our new shower in our master bath. Took the time to explain what they were doing and how they would be finishing the install and asks us for inputs on the small things, like where to... read more

Barbara S.
6/19/2020 - Google

Matt Robinson came to our home to install a hand held cradle mount on our shower wall. He was super apologetic that he was running a bit behind. He went to work & did a great job. Also when we asked about the floor of the shower having... read more

David C.
6/12/2020 - Google

Bronte our installer was excellent. Dealt with some unexpected issues. A beautiful new custom walk-in shower in 2 days. Cleaned up, took the debris. It was a great experience. Will go back for the next bathroom.

David C.

Good service, good price, quality product for a custom walk-in shower in 2 days. Bronte our installer was great. Dealt with some unexpected issues, good ideas and solutions.

Twyla D.

The whole process from start, working with Marcus in planning what we finish with Chris installing our bathroom. Our installer was Chris Horn. We could not have asked for a more friendly and efficient person to do our work. His workmanship was excellent. He was never annoyed when we... read more

John H.

Our new upstairs bathroom is beautiful! The 5 technicians get "5 STARS" although they completed our small 5 x 9 upstairs bathroom in 7 days instead of two. EV working alone performed the demo in four days of the old cast iron tub, removal of the old vanity, toilet, and... read more

Dell G.

There are not enough STARS to rate Herl's. Thank You for being a 5++++++ rated service provider and retaining professional staff. Sales Consultant Grant Klinger and Specialized Installers Josh and Ricky - ya'll rock... A happy satisfied customer - you darn skippy!! Sharing 1st image of remodeled bathroom wet area... read more

Joyce M.

The workers who remodeled our master bath did a wonderful job; they asked our opinion, gave us options, were very friendly and respectful, continually worked, had a lot of knowledge, spoke highly of your company. P. J., Evelio Lezama, and Jason Hickman gave me their names ( I hope I... read more

Judith L.

My experience with Herl's was great. Kyle and Deandre were very professional and new what they were doing and did it well. I would give you all a five star rating.

Robin L.

I had Jeremiah Miller install my shower enclosure. I would rate him 5 stars, he was informative, nice to talk to, very professional, on time, and kept the area and home clean. I would highly recommend Jeremiah as and installer!

Jamie K.

This is the second bathroom that Herl's has completed for me and I can't begin to tell you what a great job they do. Everyone is so professional, friendly, clean, and accommodating. Their product selection is outstanding and they make sure you get exactly what you are looking for. Such... read more

Judy K.

Awesome work done by everyone: Enemios, Silvia, Jason, Mike, Tim White, George Houck, Steve Knauab and PJ. They all were meticulous in their work and I was impressed how much work was done each day! My bathroom looks like something in a magazine and I'm so happy I chose Hurl's!


Steve Knaub was here today to just dress up my shower install from 2 weeks ago. i wanted it to look more finished. He understood exactly what I wanted. He got right on the job. it turned out perfectly. I t took him no time at all. If given the... read more


Steve Knaub was here today to just dress up my shower install from 2 weeks ago. i wanted it to look more finished. He understood exactly what I wanted. He got right on the job. it turned out perfectly. I t took him no time at all. If given the... read more

Stephen e.

We had a new shower installed today. The installation looks outstanding. The installer was Brandon Brady. He was very polite and professional. All trash, etc was picked up and the installation area vacuumed. I highly give Brandon and the installation 5-stars.

Tom R.
3/14/2020 - Google

Recently had a new shower installed to replace our old tub. Glen (Foster) from Herl's arrived on time, and went immediately to work removing the tub and surround. He closely inspected the sub-floor and walls before beginning to install the new shower. He continued working through the early evening, making... read more

Keith B.

Chris Horn is a top installer , he did a great job. He demo the old tub and installed a beautiful shower with a seat and hand bar. He stayed steady the entire day and completed the job in one day as he said he would. The area was clean... read more

Kim H.
3/08/2020 - Google

I was so excited and a little stressed on getting my new shower install today and Brandon and Kyle did a great job of easing my stress and answering all my questions. They arrived on time this morning as scheduled and we're very respectful and professional. We did have to... read more

Alexander B.

My wife and I were very impressed with the whole process of getting a shower stall through Herl's Bath and Tile. Bronte Cephas was a pleasure to work with throughout the whole process. Bronte went above and beyond with his workmanship throughout the process. We will definitely recommend Herl's to... read more

Alexander B.

My wife and I were very impressed with the whole process of getting a shower stall through Herl's Bath and Tile. Bronte Cephas was a pleasure to work with throughout the whole process. Bronte went above and beyond with his workmanship throughout the process. We will definitely recommend Herl's to... read more

Ron H.

I want to thank our salesman and the installers that came out to give us a new shower. Brandon Brady and Hugo were so professional, polite, and did their job with perfection. They arrived on time, got right to work, and did a fantastic job - finishing all in one... read more

John B.

You have an outstanding employee who probably does not get recognized for her “Outstanding “ service to your customers.Her name is KIM and she provides the best service and follow up if you have a problem or need something that needs fixing. Kim is polite, prompt, and pleasant. Kim is... read more

Catherine S.
3/04/2020 - Google

I wish you had 10 stars to give to this Company and the installer, Glen Foster. They are fantastic. It was a pleasant experience dealing with them from beginning to end.
Herl's replaced a shower for us that had been previously installed by another company. The shower pan had...
read more

John B.

Matt Robinson did a great job repairing our shower floor. He was polite and professional. He is a 5 star employee.

mike c.

would like to give Steve Knauh a 5 star review for the repair he did on my shower my name is michael connelly

Dennis S.
2/27/2020 - BBB

Steve K**** was in our home today and addressed all of our concerns. Our shower was caulked. Our flooring and sink issues were photographed and temporary fixes were applied until the pictures could be studied and a more permanent solution found. Mr. K**** was pleasant, courteous and helpful.

Gregory A.

Herl's renovated my master bathroom with a new shower stall, vanity, counter and floor. All of the work and materials were of high quality. The finished bathroom is beautiful. After the work was done, the shower started leaking into the ceiling below. Upon further examination, tearing some sheetrock out etc,... read more

Mary H.

Had Brian P out yesterday to install our new shower and he was a delight to have in our home. He did a wonderful job and was very detail oriented in doing his job. I highly recommend him to do your shower install.

Dan L.
2/14/2020 - BBB

Matt R came over to do some warrenty work for ****** on my home to the trim on the sliding glass door (another company installed the door). The work Matt did was amazing, you could never tell there was any original damage. Based on the great work he did, when... read more

Robert W.
2/13/2020 - BBB

Herl's is a great and reliable company,and we will highly recommend them to anyone who needs a bathroom makeover. We had a small issue with some caulking separation at the bottom between the acrylic wall and floor pan in our shower. We called and scheduled service for the repair and... read more

Julie C.
2/13/2020 - BBB

Matt R******* was fantastic. Very professional and on time. The repair looks like new.

Mary H.

PJ was a delight to work with, he worked very hard and did a superb job. I would highly recommend him and I think Herl's is very lucky to have him.


Would highly recommend Herl’s. Trey is great! Our bathroom is perfect. We’re very pleased.

robert S.
2/10/2020 - BBB

Steve K. Is an awesome installer and service man , works for an awesome company that provides stellar products for bathroom improvements , punctual, efficient, hustle , quality workmanship, just a few quick things that come to mind !! Definitely highly recommended!! Thank you for fulfilling everything Ricky said the... read more

William M.

My husband and I were very happy with the bathroom renovation that was done by your staff. The gentlemen that came to the job were very friendly. They were very knowledgeable about the work and always on time. When they came into the home, they laid down covers so that... read more

Thomas P.
2/08/2020 - BBB

Brian P. and George H. did a fantastic job installing new flooring and plumbing in our bathroom. This is the third time Brian has come to our home for installation and each time he has dome a fantastic job. Both Brian and George were very efficient and courteous. Tom P... read more

“Herl’s Bath & Tile Solutions came to our home and changed my mom’s life!

Due to her health problems and limited mobility, the tub-shower combo in her bathroom had become an impossibility for comfortable use and, frankly, a safety hazard. Herl’s installers came in and converted it into a beautiful walk-in shower with safety grab bars and custom height shelving to suit mom’s needs. They worked tirelessly all day to complete the job by that evening, and they even cleaned up so well that you wouldn’t believe anyone had been there! Thank you, Herl’s!”

—Susana S. daughter of Lina S., Silver Spring, MD

Meet some of our 100% satisfied customers: