Customer Reviews

I am absolutely stunned by the transformation of my early 1970 vintage shower stall to one worthy of being in ********************. I am equally stunned by Brandon's knowledge and skills. He worked like an artist. We were totally amazed by how he and Hugo worked marvelously together - like a... read moreI am absolutely stunned by the transformation of my early 1970 vintage shower stall to one worthy of being in ********************. I am equally stunned by Brandon's knowledge and skills. He worked like an artist. We were totally amazed by how he and Hugo worked marvelously together - like a well-rehearsed symphony orchestra. They had a great simpatico relationship. They both worked extremely hard and put in many hours, arriving on time despite a major accident on I-70. They worked well beyond the standard 8 hour day to ensure my complex new shower conversion was completed accurately and beautifully. The workmanship was top notch. They went way above and beyond what I think a typical shower install would have been. The final results exceeded my expectations 100-fold. I can't stop staring at the results. All I can say is WOW! I was most impressed by the positive attitude of these workers and their commitment to not only do a great job, despite the extremely long work day, but to take special effort to clean up the work site and remove all debris. They both obviously take pride in working for this fine company and I am pleased to highly recommend them. read less

Our recent bathroom makeover is wonderful, we love it! Our Herl's experience was great, from our initial consult and design with Rick Shoemaker, to the finished project. The staff doing the work were professional, considerate and helpful. Thanks to Chad Culver, Jeremiah Miller, Joshua Nichols, and Steve (sorry Steve i... read moreOur recent bathroom makeover is wonderful, we love it! Our Herl's experience was great, from our initial consult and design with Rick Shoemaker, to the finished project. The staff doing the work were professional, considerate and helpful. Thanks to Chad Culver, Jeremiah Miller, Joshua Nichols, and Steve (sorry Steve i forgot your last name, but you did all our demo work). We'll see you next year to do that hall bath! read less

Excellent! Bronte' always prompt and called each morning before arriving with his ETA. The shower is beautiful. I just love it and love that I could keep my window. Done in less than two days. Brent came a day later to grout a loose floor tile and he was not... read moreExcellent! Bronte' always prompt and called each morning before arriving with his ETA. The shower is beautiful. I just love it and love that I could keep my window. Done in less than two days. Brent came a day later to grout a loose floor tile and he was not here an hour and he was on time also. I would recommend Herl's to anyone who'd listen. read less

We could not be more satisfied with their work and their scheduling. We would use them again if we need their services.

Herl's did a great job on our shower renovation. The installers Dan an Mike were very professional an friendly. They did extremely quality work. I would recommend Herl's to anyone.

We are so pleased with our new bathroom. It definitely exceeded our expectations. And the best part of our experience was the very professional interface with all we have met at Herl's. This includes Richard Shoemaker, Joe Brown and Chad Culver...And the real bonus for our experience was watching (and... read moreWe are so pleased with our new bathroom. It definitely exceeded our expectations. And the best part of our experience was the very professional interface with all we have met at Herl's. This includes Richard Shoemaker, Joe Brown and Chad Culver...And the real bonus for our experience was watching (and hearing) Chad work! This man is a genius at his job. read less

Based on our previous experience with Herl's Bath and Tile Solutions and Matt Robinson, I contacted Herl's and asked them to send Matt to inspect and repair a crack on the floor or our Aquaglass shower stall. As on his previous visit, Matt was on time, courteous, and professional.... read moreBased on our previous experience with Herl's Bath and Tile Solutions and Matt Robinson, I contacted Herl's and asked them to send Matt to inspect and repair a crack on the floor or our Aquaglass shower stall. As on his previous visit, Matt was on time, courteous, and professional. Again, the color matches and the patch is totally invisible. We would recommend Herl's Bath and Tile Solutions and Matt Robinson to inspect and repair any damage that you may have with your fiberglass bathtub, shower stall, and/or enclosure. We will contact Herl's and ask for Matt for any future repairs that we may have. read less

Kyle McGinnis did a great job on my shower conversion. The process was painless and fast AND he answered any and all of my questions. He was very respectful to me and to my home and property. I highly recommend Herl's to anyone looking to improve their bathroom.

My husband and I are so happy with our new bathroom remodel. From the salesman to the installers, they were professional, helpful, courteous and did a great job. Noticed four weeks after install that one of the doors had a slight flaw, called and new door ordered and installed promptly.... read moreMy husband and I are so happy with our new bathroom remodel. From the salesman to the installers, they were professional, helpful, courteous and did a great job. Noticed four weeks after install that one of the doors had a slight flaw, called and new door ordered and installed promptly. We would highly recommend Herl's as they are are a Five Star business in our eyes! Clifford and Sharon Joseph read less

We had a shower and tub replaced by Kyle McGinnis and he did a great job! The old tub and shower were original with the house and over 60 years old. The new ones are beautiful and Kyle was a pleasure.... polite, super hard worker, and does a terrific job.... read moreWe had a shower and tub replaced by Kyle McGinnis and he did a great job! The old tub and shower were original with the house and over 60 years old. The new ones are beautiful and Kyle was a pleasure.... polite, super hard worker, and does a terrific job. I would request Kyle for our next bathroom project. read less

My installer, Kyle McGinnis, did a fantastic job. I would and will recommend his services to all people that I know.

Excellent Work! Chad Culver did a wonderful job installing the new tub and shower tile. My parents are still raving about his excellent work. Thank you Herl's thank you Chad. Also, thank you Loretta for the referral. (I HIGHLY RECOMMEND THEM DON'T HESITATE TO CALL HERL'S TODAY)

Chris and Deandre were wonderful. They did an amazing job in one day! No mess at all and they are quite nice and polite. If I ever need another bath re done it must be by them. Chris works fast and perfect. Thank you.

Dan Graham and Michael Jaquith are the best in the business. They are professional, courteous and they know their business. The shower is great. I highly recommend this company.

Starting with the sweet young lady who took my 1st phone call to Carl the rep who came to our home, to Brandon and Hugo the actual installers the entire process was seamless. Carl fully explained all aspect of the conversion of an old jetted tub into a lovely and... read moreStarting with the sweet young lady who took my 1st phone call to Carl the rep who came to our home, to Brandon and Hugo the actual installers the entire process was seamless. Carl fully explained all aspect of the conversion of an old jetted tub into a lovely and safe walk in shower. Gave us our choice of materials and finish. All at a fair affordable price. No high pressure, no exorbitant claims, or used car salesmen pitches. Just facts up front to meet our needs in a small '70s master bath. He explained the the process timeline from ordering to placing materials orders to establishing on installation date and time. Also what to expect the day of instillation. THE ENTIRE PROCESS occurred just as stated. As for instillation Brandon and Hugo worked feverishly and constantly, for over 12 hours at our convenience, to complete the job that day. We are extremely pleased and happy with our new walk-in shower and Herl's . read less

Our installers were Joe and Tony. I'd rate them a 10 if I could. They went over and above expectations. They included me in all decisions. They very carefully double checked back to the original order to verify. They were very careful with drop cloths. My shower is stupendous!

Herl's Just completed our tub to shower conversion. The entire process from start to finish was complete and professional. Starting with Jeff F***** who arrived on time, took all the measurements and gave a full explanation of available options. He also completed an estimate and explained financing options prior to... read moreHerl's Just completed our tub to shower conversion. The entire process from start to finish was complete and professional. Starting with Jeff F***** who arrived on time, took all the measurements and gave a full explanation of available options. He also completed an estimate and explained financing options prior to leaving our home. The installer, Chris Horn and his new helper Deondre arrived as scheduled. They were very friendly, courteous and professional. They were respectful of our home. Floors were covered and they cleaned up both during and at the end of job. They reviewed the job plan prior to starting and completed the job as promised. It looks great and is completely functional for our needs. Thank you, Jim M. Smyrna, De read less

Herl's installer Matt R******* did a great job. He was very knowledgeable about the problem with our damaged acrylic bathtub and applied the best solution at a reasonable price. Matt was on time and completed the job as scheduled.

As a business owner myself I know that things don't always run smoothly. All I ask is transparency and communication. That is exactly what you get with this company. Highly recommend!

My mother is 92 years old, and everyone that came was great working with her. I believe that they understand the elderly. Everyone was exceptional!

Herl's Bath and Tile. WOW!; The initial interview and presentation was easy and no pressure, to buy. The presenter was friendly, pleasant and knowledgeable too. Well informed about the product and the solutions; I was very impressed, however, of course, the bottom line.. is always cost! My budget... read moreHerl's Bath and Tile. WOW!; The initial interview and presentation was easy and no pressure, to buy. The presenter was friendly, pleasant and knowledgeable too. Well informed about the product and the solutions; I was very impressed, however, of course, the bottom line.. is always cost! My budget price was already in mind (only for shower up grade) but when I received, the bottom line cost, I amended the contract to include the sink. The antimicrobial materials and the complete reconstruction of the shower area, sold me; all, less than my budget. What a deal. Preventing germs and staying clean is top priority for me and hubby. So, if you're looking for a bathroom change, give Herl's a swirl for a germ preventative bath and a healthier and cleaner feeling you. read less

Herl's transformed our bathroom and we could not be more pleased with it. The professionalism and workmanship throughout the project has never been matched in our experience - it was superb - all the way through from our Salesman to the Production Manager to the calls every day to each... read moreHerl's transformed our bathroom and we could not be more pleased with it. The professionalism and workmanship throughout the project has never been matched in our experience - it was superb - all the way through from our Salesman to the Production Manager to the calls every day to each of the Craftsman that completed the finished product! Thank you Herl's for the total makeover!! read less

They were fantastic to deal with. I had an issue with a leak from a new toilet that was installed. Since it was an active leak, I called Service Today and they came out and fixed the leak. But to say I was shocked at the bill was an understatement.... read moreThey were fantastic to deal with. I had an issue with a leak from a new toilet that was installed. Since it was an active leak, I called Service Today and they came out and fixed the leak. But to say I was shocked at the bill was an understatement. I called Herl's and spoke with Brian R***, he offered to call Service Today and speak with them in regards to the charges. He was able to get my bill reduced by more than half. They are a very professional company and will help you in any way they can. I would recommend them without a second thought. read less

Let’s talk about our installer Chad Culver. He was a little late due to an unanticipated meeting prior to his departure. He did give us a call and let us know when we could anticipate his arrival. Our appointment time was between 8 and 9 am on 3/28/19. He arrived... read moreLet’s talk about our installer Chad Culver. He was a little late due to an unanticipated meeting prior to his departure. He did give us a call and let us know when we could anticipate his arrival. Our appointment time was between 8 and 9 am on 3/28/19. He arrived at 9:30; once on the job what a working machine. He installed our walk-in shower by himself. Never stopping to take a lunch break yet he continued straight through until he completed the job. We were very impressed with his attitude, work ethic and dedication to the job or task at hand. I’m looking at getting our main bathroom complete shortly I will be contacting this company most importantly I want Mr. Culver to do this job as well. Thanks, Chad for a Job Well Done!
Respectfully,
Lamont and Patricia Williams read less

We had our tub replaced with a shower. Bronte' Cephas did the work in our bathroom he was on time, very polite & clean. He did a great job and we are very happy with our shower.

The salesman,Richard Shoemaker , was excellent. He was clear, helpful, and knowledgeable without coming on with a strong sell. Richard made us feel confident with your company and comfortable in our decision. He handled issues and questions before and during installation to our satisfaction.

Dan Graham and Mike Jaquith were... read moreThe salesman,Richard Shoemaker , was excellent. He was clear, helpful, and knowledgeable without coming on with a strong sell. Richard made us feel confident with your company and comfortable in our decision. He handled issues and questions before and during installation to our satisfaction.

Dan Graham and Mike Jaquith were excellent! They worked diligently and without breaks, other than a short lunch break. They were meticulous with their work, polite and friendly. They worked to our satisfaction. read less

Over the moon happy with our Herl's Shower, wish we had done this sooner. Our money was very well spent here. Our installer Kyle McGinnis is second to none. His helper Hugo was very kind and made sure our floors were covered from entrance to bathroom and... read moreOver the moon happy with our Herl's Shower, wish we had done this sooner. Our money was very well spent here. Our installer Kyle McGinnis is second to none. His helper Hugo was very kind and made sure our floors were covered from entrance to bathroom and our bathroom was spotless before leaving. They arrived on time 9am and left around 4pm. My husband and I kept peeking in to see the progress and Kyle was very welcoming when we did. We are truly impressed with their knowledge and skills. We are senior citizens and from the consultation to job completion, Herl's professional, caring employees is like great old fashioned customer service. It's WONDERFUL to know there is still a company like Herl's that exists in this day and age. A HUGE THANK YOU to Herl's (Marcus (consult), Kyle and Hugo. read less

We only have one bathroom and we were hardly inconvenienced during the remodel. The workers were very courteous. Mr Herling came to our home to personally make sure everything was done to our satisfaction. We now have a beautiful new bathroom.

Herl's is remodeling our Bathroom. Brian Pittman was in last week to prep the floor for tile. He did a great job getting the sub-floor ready and laying down the waterproof membrane. Everything was done quickly and with great care to not make a mess in the... read moreHerl's is remodeling our Bathroom. Brian Pittman was in last week to prep the floor for tile. He did a great job getting the sub-floor ready and laying down the waterproof membrane. Everything was done quickly and with great care to not make a mess in the rest of the house. Brian was also a very polite and helpful person. Nice Job! read less

Brandon B. and Kyle M installed an awesome walk in shower for us yesterday. They completed the job in one day and it is beautiful. I am handicapped and they worked very hard on the placement the shelves hand grips and shower head so that I will... read moreBrandon B. and Kyle M installed an awesome walk in shower for us yesterday. They completed the job in one day and it is beautiful. I am handicapped and they worked very hard on the placement the shelves hand grips and shower head so that I will feel safe. After they left everything was totally cleaned up and the shower as if it had been there all along. Magic. If you ever need a bathroom remodeled these are the pros to do it for you. read less

Our installer was Chad Culver. He came on time, worked diligently & efficiently and completed the job in one day. He did a thorough clean-up and left us with a beautiful new walk-in bathroom shower and no mess. As an extra bonus, he was congenial and upbeat, making the experience... read moreOur installer was Chad Culver. He came on time, worked diligently & efficiently and completed the job in one day. He did a thorough clean-up and left us with a beautiful new walk-in bathroom shower and no mess. As an extra bonus, he was congenial and upbeat, making the experience even more enjoyable. read less

We have had Jeremiah Miller and Trent Laird here installing our complete new bathroom. We are very pleased with both of them and their work! They worked through any issues and clearly explained what they were doing every step of the way. They were very competent. ... read moreWe have had Jeremiah Miller and Trent Laird here installing our complete new bathroom. We are very pleased with both of them and their work! They worked through any issues and clearly explained what they were doing every step of the way. They were very competent. We enjoyed having them here - they were friendly as well as being respectful of us and our home! read less

Our installer , Chad C*****, arrived exactly when scheduled, explained the work to be performed, began work immediatly and finished in one day. Chad was friendly and did a very professional job. The finished walk in shower is really beautiful and we are very pleased with the entire job .... read moreOur installer , Chad C*****, arrived exactly when scheduled, explained the work to be performed, began work immediatly and finished in one day. Chad was friendly and did a very professional job. The finished walk in shower is really beautiful and we are very pleased with the entire job . Thanks Chad. And Herls read less

Their service is excellent. The whole work crew are awesome . I love my new walk in shower. It was a great experience.,

Our experience with Herl’s was excellent. We highly recommend Tim White and Stephen Heater to be your installers, we cannot say enough good about these gentlemen. They respected our home as if it were there’s. We love our new bathroom make-over. When my husband called the office they... read moreOur experience with Herl’s was excellent. We highly recommend Tim White and Stephen Heater to be your installers, we cannot say enough good about these gentlemen. They respected our home as if it were there’s. We love our new bathroom make-over. When my husband called the office they were always helpful. Our sales rep Jeff was very helpful and reachable. Again, if you have Herl’s redo your bathroom ask for Tim and Stephen. read less

Herl's takes the time needed to find out what you want well before the renovations begin. And, we've gotten exactly what we wanted! We are on day 5 of the renovation now and things have progressed quickly! It should be done in a minimum of 4 more days, one of... read moreHerl's takes the time needed to find out what you want well before the renovations begin. And, we've gotten exactly what we wanted! We are on day 5 of the renovation now and things have progressed quickly! It should be done in a minimum of 4 more days, one of which is us painting the walls. Thanks to the hard work of Dan and Mike!!!! They are beyond amazing!! We highly recommend Herl's AND Dan and Mike for your bathroom renovation!
Update: Our bathroom is done and we LOVE it!!! I can't thank Dan Graham and Mike Jaquith enough! They are amazing!!! read less

The company completely remodeled our main bathroom. They took it down to the studs. The workers were on time and gave a full day. Any "glitches" were quickly resolved. The finished room is lovely, and the quality... read moreThe company completely remodeled our main bathroom. They took it down to the studs. The workers were on time and gave a full day. Any "glitches" were quickly resolved. The finished room is lovely, and the quality is first rate. read less

They just finished our shower installation. The workmanship was amazing and the quality of the product very good. Our installer, Chad Culver, was very professional and did an incredible job cleaning up!

Herl’s replaced our one piece tub/shower (26 years old) with a new shower. Everyone we dealt with was professional and did exactly what they said. The products they had to offer were excellent quality and the salesperson made helpful suggestions as we made our decisions. The person doing the install... read moreHerl’s replaced our one piece tub/shower (26 years old) with a new shower. Everyone we dealt with was professional and did exactly what they said. The products they had to offer were excellent quality and the salesperson made helpful suggestions as we made our decisions. The person doing the install worked hard to make sure that everything was done perfectly. The finished product exceeds our expectations and we would use Herl’s again and recommend them to anyone else needing bathroom renovations. read less

One of our bathrooms was in need of a serious renovation. Just by chance I saw a post on Facebook showing some work done by Herl's. Richard (Ricky) came and gave us an estimate. When it came time to do the renovation as expected we ran into a issue because... read moreOne of our bathrooms was in need of a serious renovation. Just by chance I saw a post on Facebook showing some work done by Herl's. Richard (Ricky) came and gave us an estimate. When it came time to do the renovation as expected we ran into a issue because we have a older home. Ricky, Jeremy and Greg went above and beyond to figure out a solution. Thank you!! Our Bathroom came out way better than we expected! read less

We love our new bathroom from Herls! Brandon did an amazing job transforming our old outdated bathroom; its beautiful! The staff at Herls are friendly and courteous.....it was a pleasure to have them complete our remodel!

We are having our bathroom remodeled and just wanted to say that for the first time in having a big project like this done, it has been stress free so far. This is due to two very hard working men......Jeremy Rose and Tim White. We cannot say enough... read moreWe are having our bathroom remodeled and just wanted to say that for the first time in having a big project like this done, it has been stress free so far. This is due to two very hard working men......Jeremy Rose and Tim White. We cannot say enough about these two. They have excellent skills and talent for the trade. While they show such professionalism, they are so easy going and make everyone feel comfortable. The care that they both have shown for our home is amazing. The thing that sticks out the most to my husband and I is we were very impressed at how well they work together. They work hand in hand with each other. They are seamless. This is a quality that is very hard to find. Aside from doing a fantastic job, they were a pleasure to have in our home. Every morning they greeted us with a positive attitude and were always motivated to get certain things accomplished for each day. They were so clean in our home from start to finish. They both are so detailed and made sure that things were done correctly. They always wanted us to check their work to make sure we were satisfied. We still have a few things that need to be done to complete the job but that is due to items still on order. They were in our home for almost two weeks and they made things go so smoothly that time went quickly. You do not find a team like these two that come with the full package. Very rare. Thank you Jeremy and Tim for making this a stress free experience. We love our bathroom and you both made that happen. I hope that Herl's will see how valuable you both are to their company. Customers appreciate it when they see employees not only work well together but together get the job done in a timely manner.
Again, THANK YOU!
Paul & Jackie Figart read less

Our project was a replacement for 2 bath tubs, one with a new tub enclosure and one with a shower. We encountered Herl's at the Howard County Home Show last fall, and our initial impressions were positive on both the company and the product. ... read moreOur project was a replacement for 2 bath tubs, one with a new tub enclosure and one with a shower. We encountered Herl's at the Howard County Home Show last fall, and our initial impressions were positive on both the company and the product. When Louis visited to go over the Herl's product and service line, we put another positive checkmark next to the Herl's option and ultimately chose it. We had Jason visit our home for 3 days, and can't say enough about how much of a pleasure he was to work with. Jason was super-considerate of our home and careful throughout the process. He did a flawless job on both installs, made a couple of great suggestions, and was someone that we had confidence in and enjoyed working with for the duration of the project. We remain highly impressed with both Herl's and Jason to this day, a few months after the work was completed. read less

Five stars.. We had a walk-in bathroom installed last October and are extremely please with the way the work was performed. We absolutely love it. The customer service was exceptional and so was the workmanship. The work was done on time and was very much to... read moreFive stars.. We had a walk-in bathroom installed last October and are extremely please with the way the work was performed. We absolutely love it. The customer service was exceptional and so was the workmanship. The work was done on time and was very much to our liking. We would highly recommend Herl's Bath & Tile Solutions. Excellent Service....***** read less

We had Herl's completely remodel our master bathroom taking our jetted bath tub out and installing a custom standing tile shower. They were a complete joy to work with. They were fast and efficient with everything and very pleasant. I would recommend them to anyone needing work done on their bathroom!!

Herl's has been helping us repair and maintain steam damage to our jacuzzi tub for several years. They have always been punctual and professional. This year we visited their showroom. Rick was very helpful in customizing a new walk in shower to replace... read moreHerl's has been helping us repair and maintain steam damage to our jacuzzi tub for several years. They have always been punctual and professional. This year we visited their showroom. Rick was very helpful in customizing a new walk in shower to replace an existing bathtub. The installation team was outstanding - they were friendly & knowledgeable and helped coordinate the city inspections for us. After the job was completed, the owner (Greg) stopped by to personally make sure we were satisfied with their work. My wife loves her new Herl's shower! read less

It has been awhile since we got Herl's to install our walk in shower, but I just have to say they are EXCELLENT. One time prior to hearing about Herl's we had Bath Fitters install a shower in our home. We never said anything to them but we... read moreIt has been awhile since we got Herl's to install our walk in shower, but I just have to say they are EXCELLENT. One time prior to hearing about Herl's we had Bath Fitters install a shower in our home. We never said anything to them but we were not satisfied with Bath Fitters work near the top of the room. It was not even level. We knew we would never have Bath Fitters again. When we decided to get a new tub in our condo the work was done by Herl's an HERL'S IS WONDERFUL. Herl's is just about half of the price of Bath Fitters. read less

Excellent customer service! Brian Pittman and George Holick did an awesome job. They arrived on time and complete the job in a day. It is nice to have excellent work completed by friendly faces. Would highly recommend company to any one that asks. Herl's hit the jackpot having Brian and... read moreExcellent customer service! Brian Pittman and George Holick did an awesome job. They arrived on time and complete the job in a day. It is nice to have excellent work completed by friendly faces. Would highly recommend company to any one that asks. Herl's hit the jackpot having Brian and George as past of their family. read less

Two full bathrooms completely remodeled in 7 days. Work was exceptionally high quality, using superior materials at reasonable prices. Installers (Jeremiah Miller and Mike Vogel) were very careful with their work, constantly checking with the customer about details and providing constructive suggestions. They were open to small... read moreTwo full bathrooms completely remodeled in 7 days. Work was exceptionally high quality, using superior materials at reasonable prices. Installers (Jeremiah Miller and Mike Vogel) were very careful with their work, constantly checking with the customer about details and providing constructive suggestions. They were open to small changes that greatly improved the overall job. Both the installers and the company confirmed arrival dates and times the day before, advising what technicians would be working the project. Highly recommend! read less

Stephen Heater and Tim White were the team that worked on the punch list to finish my bathroom. They were competent, friendly and professional and did an excellent job. They also gave me support and information regarding some issues that arose previously with this remodel. I give the 5 stars each.

I reached the correct department very quickly, Kim is very polite, professional and personable, as is Matt Robinson who is FANTASTIC at his profession. He was on time(slightly early)He explained the process in an easy to understand/follow presentation, he respected my property and myself while he was doing the repair.... read moreI reached the correct department very quickly, Kim is very polite, professional and personable, as is Matt Robinson who is FANTASTIC at his profession. He was on time(slightly early)He explained the process in an easy to understand/follow presentation, he respected my property and myself while he was doing the repair. I must say that the repaired area looks better than the factory finish on the rest of the unit,(new 5' shower) not kidding! The cost was as quoted originally and it was a bargain, considering what it would cost to replace the unit ! You could not go wrong with Herl's Bath & Tile Solutions, give em a call. read less