Customer Reviews

The whole process from start, working with Marcus in planning what we wanted...to finish with Chris installing our bathroom. Our installer was Chris Horn. We could not have asked for a more friendly and efficient person to do our work. His workmanship was excellent. He was never annoyed when we... read moreThe whole process from start, working with Marcus in planning what we wanted...to finish with Chris installing our bathroom. Our installer was Chris Horn. We could not have asked for a more friendly and efficient person to do our work. His workmanship was excellent. He was never annoyed when we had questions; instead, he kindly answered them and helped us to understand the process. Chris deserves 10 stars in our book. We really love our new shower and floor. Thank you. read less

Our new upstairs bathroom is beautiful! The 5 technicians get "5 STARS" although they completed our small 5 x 9 upstairs bathroom in 7 days instead of two. EV working alone performed the demo in four days of the old cast iron tub, removal of the old vanity, toilet, and... read moreOur new upstairs bathroom is beautiful! The 5 technicians get "5 STARS" although they completed our small 5 x 9 upstairs bathroom in 7 days instead of two. EV working alone performed the demo in four days of the old cast iron tub, removal of the old vanity, toilet, and tile floor then installed new sub-flooring and the new shower base, walls, and faucets in the wet area. Trudy and I were very impressed with EV (5 Stars)! Jeff & Robby came in four days later for one day and put our beautiful floor in and some shelves in the wet area (3 Stars). Josh and Ricky got the job finished finally in one day installing the acrylic wainscot on our walls, shower doors, teak seat, remaining shelves, new toilet, vanity and faucet (5 Stars)! All of the technicians were very careful to use drop clothes and clean up after themselves. I will have to say that even though there were many communication issues between the initial sale and finished job, that we are very impressed with the workmanship. Customers should be presented with a detailed quote including prices, discounts, and special deals before a final contract is signed. In addition, it would be our suggestion that a final checklist including any changes be presented to customers to sign-off on prior to the scheduling of the job. That way all the correct materials could be ordered prior to the start of the job. With those two items in place, the job would have gone much smoother and the customer and technicians would not be waiting on materials to arrive delaying completion. Communications must be improved between the sales team and office staff (2 Stars), service manager and technicians (2 stars), and especially the sales team and the customer (1 Star)! read less

There are not enough STARS to rate Herl's. Thank You for being a 5++++++ rated service provider and retaining professional staff. Sales Consultant Grant Klinger and Specialized Installers Josh and Ricky - ya'll rock... A happy satisfied customer - you darn skippy!! Sharing 1st image of remodeled bathroom wet area... read moreThere are not enough STARS to rate Herl's. Thank You for being a 5++++++ rated service provider and retaining professional staff. Sales Consultant Grant Klinger and Specialized Installers Josh and Ricky - ya'll rock... A happy satisfied customer - you darn skippy!! Sharing 1st image of remodeled bathroom wet area and looking forward to completion of 2nd bathroom wet area to soon share image. read less

The workers who remodeled our master bath did a wonderful job; they asked our opinion, gave us options, were very friendly and respectful, continually worked, had a lot of knowledge, spoke highly of your company. P. J., Evelio Lezama, and Jason Hickman gave me their names ( I hope I... read moreThe workers who remodeled our master bath did a wonderful job; they asked our opinion, gave us options, were very friendly and respectful, continually worked, had a lot of knowledge, spoke highly of your company. P. J., Evelio Lezama, and Jason Hickman gave me their names ( I hope I spelled Evelio's name correctly. Every person who worked on our bathroom met the above remarks; I would recommend all of them to friends and recommend a bonus for each of them, they are all 5 star people. I am happy with my bathroom. Do not display my comments. read less

My experience with Herl's was great. Kyle and Deandre were very professional and new what they were doing and did it well. I would give you all a five star rating.

I had Jeremiah Miller install my shower enclosure. I would rate him 5 stars, he was informative, nice to talk to, very professional, on time, and kept the area and home clean. I would highly recommend Jeremiah as and installer!

This is the second bathroom that Herl's has completed for me and I can't begin to tell you what a great job they do. Everyone is so professional, friendly, clean, and accommodating. Their product selection is outstanding and they make sure you get exactly what you are looking for. Such... read moreThis is the second bathroom that Herl's has completed for me and I can't begin to tell you what a great job they do. Everyone is so professional, friendly, clean, and accommodating. Their product selection is outstanding and they make sure you get exactly what you are looking for. Such an Awesome experience!! Thank you Tim, George, Steve, Brian, Lawrence, and Enemias for creating my dream bathroom and to Joe Brown for pulling it all together to make sure it was perfect!!! read less

Awesome work done by everyone: Enemios, Silvia, Jason, Mike, Tim White, George Houck, Steve Knauab and PJ. They all were meticulous in their work and I was impressed how much work was done each day! My bathroom looks like something in a magazine and I'm so happy I chose Hurl's!

Steve Knaub was here today to just dress up my shower install from 2 weeks ago. i wanted it to look more finished. He understood exactly what I wanted. He got right on the job. it turned out perfectly. I t took him no time at all. If given the... read moreSteve Knaub was here today to just dress up my shower install from 2 weeks ago. i wanted it to look more finished. He understood exactly what I wanted. He got right on the job. it turned out perfectly. I t took him no time at all. If given the chance I certainly will recommend Herl's. read less

Steve Knaub was here today to just dress up my shower install from 2 weeks ago. i wanted it to look more finished. He understood exactly what I wanted. He got right on the job. it turned out perfectly. I t took him no time at all. If given the... read moreSteve Knaub was here today to just dress up my shower install from 2 weeks ago. i wanted it to look more finished. He understood exactly what I wanted. He got right on the job. it turned out perfectly. I t took him no time at all. If given the chance I certainly will recommend Herl's. read less

We had a new shower installed today. The installation looks outstanding. The installer was Brandon Brady. He was very polite and professional. All trash, etc was picked up and the installation area vacuumed. I highly give Brandon and the installation 5-stars.

Recently had a new shower installed to replace our old tub. Glen (Foster) from Herl's arrived on time, and went immediately to work removing the tub and surround. He closely inspected the sub-floor and walls before beginning to install the new shower. He continued working through the early evening, making... read moreRecently had a new shower installed to replace our old tub. Glen (Foster) from Herl's arrived on time, and went immediately to work removing the tub and surround. He closely inspected the sub-floor and walls before beginning to install the new shower. He continued working through the early evening, making sure everything he did met with our approval. The project turned out beautifully and we couldn't be happier.
Glen was pleasant and courteous and was more than happy to explain his work and answered any questions we had. We'd be happy to recommend Herl's to anyone. read less

Chris Horn is a top installer , he did a great job. He demo the old tub and installed a beautiful shower with a seat and hand bar. He stayed steady the entire day and completed the job in one day as he said he would. The area was clean... read moreChris Horn is a top installer , he did a great job. He demo the old tub and installed a beautiful shower with a seat and hand bar. He stayed steady the entire day and completed the job in one day as he said he would. The area was clean and all details were completed. Thanks Steve Knaub returned for an extra I wanted and also does good work , thanks . read less

I was so excited and a little stressed on getting my new shower install today and Brandon and Kyle did a great job of easing my stress and answering all my questions. They arrived on time this morning as scheduled and we're very respectful and professional. We did have to... read moreI was so excited and a little stressed on getting my new shower install today and Brandon and Kyle did a great job of easing my stress and answering all my questions. They arrived on time this morning as scheduled and we're very respectful and professional. We did have to change plan a bit due to floor to ceiling dimensions and take in consideration of molding, however, we agreed with the minor changes and moved ahead. They also did have a little delay and having to run back to warehouse for correct floor pan. Sincerely apologized for the delay and once they returned got right to work and did not miss a beat. They worked like clock work together and finished up about 4pm with doing an awesome job cleaning up everything. I finally got to take a look and absolutely love it. They did an amazing job. It looks great and I can't wait to try it out in the morning. Looking forward to the tru fit glass doors to be installed and that will complete the job! So far the experience from the sales guys, scheduling and up through the installation of the shower has been a great experience!! I would certainly recommend Herl's Bath & Tile Solutions! ???? read less

My wife and I were very impressed with the whole process of getting a shower stall through Herl's Bath and Tile. Bronte Cephas was a pleasure to work with throughout the whole process. Bronte went above and beyond with his workmanship throughout the process. We will definitely recommend Herl's to... read moreMy wife and I were very impressed with the whole process of getting a shower stall through Herl's Bath and Tile. Bronte Cephas was a pleasure to work with throughout the whole process. Bronte went above and beyond with his workmanship throughout the process. We will definitely recommend Herl's to our family and friends! read less

My wife and I were very impressed with the whole process of getting a shower stall through Herl's Bath and Tile. Bronte Cephas was a pleasure to work with throughout the whole process. Bronte went above and beyond with his workmanship throughout the process. We will definitely recommend Herl's to... read moreMy wife and I were very impressed with the whole process of getting a shower stall through Herl's Bath and Tile. Bronte Cephas was a pleasure to work with throughout the whole process. Bronte went above and beyond with his workmanship throughout the process. We will definitely recommend Herl's to our family and friends! read less

I want to thank our salesman and the installers that came out to give us a new shower. Brandon Brady and Hugo were so professional, polite, and did their job with perfection. They arrived on time, got right to work, and did a fantastic job - finishing all in one... read moreI want to thank our salesman and the installers that came out to give us a new shower. Brandon Brady and Hugo were so professional, polite, and did their job with perfection. They arrived on time, got right to work, and did a fantastic job - finishing all in one day and cleaning up after their work. I certainly hope they get acknowledged for their work. I will highly recommend Herl's . read less

You have an outstanding employee who probably does not get recognized for her “Outstanding “ service to your customers.Her name is KIM and she provides the best service and follow up if you have a problem or need something that needs fixing. Kim is polite, prompt, and pleasant. Kim is... read moreYou have an outstanding employee who probably does not get recognized for her “Outstanding “ service to your customers.Her name is KIM and she provides the best service and follow up if you have a problem or need something that needs fixing. Kim is polite, prompt, and pleasant. Kim is an asset to Herl’s. Please reward and recognize this great employee. read less

I wish you had 10 stars to give to this Company and the installer, Glen Foster. They are fantastic. It was a pleasant experience dealing with them from beginning to end.
Herl's replaced a shower for us that had been previously installed by another company. The shower pan had... read moreI wish you had 10 stars to give to this Company and the installer, Glen Foster. They are fantastic. It was a pleasant experience dealing with them from beginning to end.
Herl's replaced a shower for us that had been previously installed by another company. The shower pan had developed stress cracks in it and the original company that installed it would not honor the lifetime warranty on it and were very difficult to deal with. Finally I contacted the manufacturer (Bath Wraps) who had John Reynolds from Herl's Bath & Tile Solutions, contact me. He was so helpful and he sent Seth out to look at it.
Glen Foster came to install it a few days ago and my husband and I are delighted with the work he did. He takes pride in his work and it shows. He was so polite and respectful. You hardly find workers like him anymore. Kudos to Glen and everyone at Herl's Bath and Tile Solutions. They are a wonderful company to deal with and we highly recommend them. read less

Matt Robinson did a great job repairing our shower floor. He was polite and professional. He is a 5 star employee.

would like to give Steve Knauh a 5 star review for the repair he did on my shower my name is michael connelly

Steve K**** was in our home today and addressed all of our concerns. Our shower was caulked. Our flooring and sink issues were photographed and temporary fixes were applied until the pictures could be studied and a more permanent solution found. Mr. K**** was pleasant, courteous and helpful.

Herl's renovated my master bathroom with a new shower stall, vanity, counter and floor. All of the work and materials were of high quality. The finished bathroom is beautiful. After the work was done, the shower started leaking into the ceiling below. Upon further examination, tearing some sheetrock out etc,... read moreHerl's renovated my master bathroom with a new shower stall, vanity, counter and floor. All of the work and materials were of high quality. The finished bathroom is beautiful. After the work was done, the shower started leaking into the ceiling below. Upon further examination, tearing some sheetrock out etc, the issue was a surprising hole in the drain plumbing. There had never been leaking before but the hole looked like it had been there awhile. No matter, Herl's repaired it. They went above and beyond and it was a tremendous help to me to get it fixed even though it was hard, if not impossible to link it to Herl's work. Thank you Herl's staff, you really came through! read less

Had Brian P out yesterday to install our new shower and he was a delight to have in our home. He did a wonderful job and was very detail oriented in doing his job. I highly recommend him to do your shower install.

Matt R came over to do some warrenty work for ****** on my home to the trim on the sliding glass door (another company installed the door). The work Matt did was amazing, you could never tell there was any original damage. Based on the great work he did, when... read moreMatt R came over to do some warrenty work for ****** on my home to the trim on the sliding glass door (another company installed the door). The work Matt did was amazing, you could never tell there was any original damage. Based on the great work he did, when I need any work done I will definately call Herl's and recommend them to people I know. read less

Herl's is a great and reliable company,and we will highly recommend them to anyone who needs a bathroom makeover. We had a small issue with some caulking separation at the bottom between the acrylic wall and floor pan in our shower. We called and scheduled service for the repair and... read moreHerl's is a great and reliable company,and we will highly recommend them to anyone who needs a bathroom makeover. We had a small issue with some caulking separation at the bottom between the acrylic wall and floor pan in our shower. We called and scheduled service for the repair and set up a time that was convenient for us. The installer Steve K**** arrived on time to complete the repair. He was very courteous and professional and had the job finished in a short time. He also informed us to make sure we call if any other problems arise. We are 100% satisfied with Herl's Inc. Thank's read less

Matt R******* was fantastic. Very professional and on time. The repair looks like new.

PJ was a delight to work with, he worked very hard and did a superb job. I would highly recommend him and I think Herl's is very lucky to have him.

Would highly recommend Herl’s. Trey is great! Our bathroom is perfect. We’re very pleased.

Steve K. Is an awesome installer and service man , works for an awesome company that provides stellar products for bathroom improvements , punctual, efficient, hustle , quality workmanship, just a few quick things that come to mind !! Definitely highly recommended!! Thank you for fulfilling everything Ricky said the... read moreSteve K. Is an awesome installer and service man , works for an awesome company that provides stellar products for bathroom improvements , punctual, efficient, hustle , quality workmanship, just a few quick things that come to mind !! Definitely highly recommended!! Thank you for fulfilling everything Ricky said the company would do for us . Bill S. read less

My husband and I were very happy with the bathroom renovation that was done by your staff. The gentlemen that came to the job were very friendly. They were very knowledgeable about the work and always on time. When they came into the home, they laid down covers so that... read moreMy husband and I were very happy with the bathroom renovation that was done by your staff. The gentlemen that came to the job were very friendly. They were very knowledgeable about the work and always on time. When they came into the home, they laid down covers so that they would not damage our floors. We received a call every day to let us know, who was coming the next day. I thought that was very nice and never had that done before. I would like to give a special thanks to the renovation staff Evelio, George, Frank, Mark, Bob, Glen, Pj, and Jordon our sales representative. If I left out a name, please forgive me. Everyone was very pleasant to work with. read less

Brian P. and George H. did a fantastic job installing new flooring and plumbing in our bathroom. This is the third time Brian has come to our home for installation and each time he has dome a fantastic job. Both Brian and George were very efficient and courteous. Tom P... read moreBrian P. and George H. did a fantastic job installing new flooring and plumbing in our bathroom. This is the third time Brian has come to our home for installation and each time he has dome a fantastic job. Both Brian and George were very efficient and courteous. Tom P White Hall, MD read less

We had a worn-out shower and tile surround. We contracted with Herl's to install an acrylic soaking tub and surround. They sent out Chad Culver to do the installation. We couldn't be happier with the end result. Chad checked with us on the placement of everything and he was very... read moreWe had a worn-out shower and tile surround. We contracted with Herl's to install an acrylic soaking tub and surround. They sent out Chad Culver to do the installation. We couldn't be happier with the end result. Chad checked with us on the placement of everything and he was very skilled. It was a perfect job. His workmanship alone deserves five stars. read less

The shower install looks great. Kyle McGinnis was the installer and he was very pleasant, kind and informative. He got a long great with my dog who was his shadow. Kyle was very professional and cleaned up very well.

We had an issue with our new bath with regard to some cracked caulk that fell out of the tub. We were given an estimate of 12pm-1pm for the time of arrival and the technician Steve K**** got there at 10am. He recalulked the area in less than half an... read moreWe had an issue with our new bath with regard to some cracked caulk that fell out of the tub. We were given an estimate of 12pm-1pm for the time of arrival and the technician Steve K**** got there at 10am. He recalulked the area in less than half an hour and provided instructions to keep the trim dry for 24 hours. He was courteous and went about his work very professionally. He also let us know to give Herls a call if this issue happens again. We certainly will and are thankful for the company's work. read less

Today Evelio & Frank installed my new bathroom floor. They were professional and pleasant. They did a fantastic job and worked well together. I would highly recommend them & give them a five ????????????????????star rating !

Excellent customer service! Brian Pittman and George Holick did an awesome job. They arrived on time and complete the job in a day. It is nice to have excellent work completed by friendly faces. Would highly recommend company to any one that asks. Herl's hit the jackpot having Brian and... read moreExcellent customer service! Brian Pittman and George Holick did an awesome job. They arrived on time and complete the job in a day. It is nice to have excellent work completed by friendly faces. Would highly recommend company to any one that asks. Herl's hit the jackpot having Brian and George as past of their family. read less

Two full bathrooms completely remodeled in 7 days. Work was exceptionally high quality, using superior materials at reasonable prices. Installers (Jeremiah Miller and Mike Vogel) were very careful with their work, constantly checking with the customer about details and providing constructive suggestions. They were open to small... read moreTwo full bathrooms completely remodeled in 7 days. Work was exceptionally high quality, using superior materials at reasonable prices. Installers (Jeremiah Miller and Mike Vogel) were very careful with their work, constantly checking with the customer about details and providing constructive suggestions. They were open to small changes that greatly improved the overall job. Both the installers and the company confirmed arrival dates and times the day before, advising what technicians would be working the project. Highly recommend! read less

Stephen Heater and Tim White were the team that worked on the punch list to finish my bathroom. They were competent, friendly and professional and did an excellent job. They also gave me support and information regarding some issues that arose previously with this remodel. I give the 5 stars each.

I reached the correct department very quickly, Kim is very polite, professional and personable, as is Matt Robinson who is FANTASTIC at his profession. He was on time(slightly early)He explained the process in an easy to understand/follow presentation, he respected my property and myself while he was doing the repair.... read moreI reached the correct department very quickly, Kim is very polite, professional and personable, as is Matt Robinson who is FANTASTIC at his profession. He was on time(slightly early)He explained the process in an easy to understand/follow presentation, he respected my property and myself while he was doing the repair. I must say that the repaired area looks better than the factory finish on the rest of the unit,(new 5' shower) not kidding! The cost was as quoted originally and it was a bargain, considering what it would cost to replace the unit ! You could not go wrong with Herl's Bath & Tile Solutions, give em a call. read less

Steve Knaub visited for a service repair on 1/13/2020 and did an excellent job of upgrading my outer shower area with additional acrylic. There was a need to assure that the drywall area would not be exposed to water leakage from the shower door. Steven listened to my... read moreSteve Knaub visited for a service repair on 1/13/2020 and did an excellent job of upgrading my outer shower area with additional acrylic. There was a need to assure that the drywall area would not be exposed to water leakage from the shower door. Steven listened to my concerns and spent almost 3 hours cutting and fitting new acrylic to the area of concern. His workmanship was excellent. Work was done with attention to detail and it looked great when it was completed. The area was cleaned thoroughly when he was finished. Steve was friendly and courteous and I appreciate that he listened to me so that we could have a productive discussion. I'm very pleased with the results! read less

Herl's has made my bath the one I've only dreamed of until now. My new walk-in shower was installed by Brandon B**** and his assistant, Hugo....both highly professional and quite pleasant to work with. I was kept informed through each phase and quite happy with the work ethic and care... read moreHerl's has made my bath the one I've only dreamed of until now. My new walk-in shower was installed by Brandon B**** and his assistant, Hugo....both highly professional and quite pleasant to work with. I was kept informed through each phase and quite happy with the work ethic and care they took with my home. I have, and will continue, to recommend Herl's to all my friends who consider upgrading their home. Thanks Brandon and Hugo for bringing my dream bath to reality. read less

Mark Pendry and Bobby Sterling get 5 stars from us! They were competent, professional and friendly. It was a pleasure having them in our home the past few days and their work is excellent.

Mark Pendry and Bobby Sterling get 5 stars from us! They were competent, professional and friendly. It was a pleasure having them in our home the past few days and their work is excellent.

Very impressed with my new shower it really turned out to be beautiful and Chad Culver, my installer did an awesome 5 star job and very patient with my questions . He also did a great job when it was time to clean up. Highly recommend Herl’s Bath and Tile Solutions.

Matt Robinson was an excellent installer. He came to apply the non-stick surface to my new bathtub. Matt made a model right then and there, so I could see how it would look and feel. While it was setting and drying, he worked on the showerhead. After it was... read moreMatt Robinson was an excellent installer. He came to apply the non-stick surface to my new bathtub. Matt made a model right then and there, so I could see how it would look and feel. While it was setting and drying, he worked on the showerhead. After it was ready I was able to see and feel the texture and we discussed the application. In the end I realized I really didn't need the textured surface. The fact that he made a model for me right there, since he didn't have one in his truck, shows the personable customer service and attention to the customer's complete satisfaction that Herl's installers impart. Matt was super in his communication skills and just super nice. He reflects the excellence of all the installers and staff at Herl's. read less

Chad C***** did a terrific job remodeling my shower. He was very efficient and neat. He was also extremely pleasant to deal with. I would highly recommend his work to anyone.

JORDAN GRAVES AND FRANK DID A GREAT JOB ON MY RECENT NEW TUB/SHOWER AND WASHLET INSTALLATION. THEY WERE POLITE, TIMELY, EFFICIENT, AND CLEANED UP THOROUGHLY AFTER INSTALLATION. I HAVE USED HERL'S BEFORE, AND WILL SCHEDULE ANOTHER JOB IN THE FUTURE.

I was very impressed with Carl Russel who came to my house in Nov. 2019 to give me a consultation for my bath renovation. He was very professional and explained the process and materials very well. Herl's is very fortunate to have such fine representation. I was pleased with the... read moreI was very impressed with Carl Russel who came to my house in Nov. 2019 to give me a consultation for my bath renovation. He was very professional and explained the process and materials very well. Herl's is very fortunate to have such fine representation. I was pleased with the presentation and getting to better know Herl's bath and tile. read less

brian pittman was our installer. he was very good. he was streight forward explained each step he was going to do. he went the extra mile, stayed until the job was done.

I would like to say how professional this service was, from the onset to the finish it was perfection. We had a new shower install done and it is just beautiful we love it the crew that put it in Brandon was in charge he was friendly told us everything... read moreI would like to say how professional this service was, from the onset to the finish it was perfection. We had a new shower install done and it is just beautiful we love it the crew that put it in Brandon was in charge he was friendly told us everything that was going on all through the process. I would recommend Herl's in a minute as I already have . This company really does keep their word on all aspects of the job. We love our shower I actually cried when it was finished I was so happy. read less