Customer Reviews

Bathroom project now into week 5. Only have a working toilet - shower completed but glass wall leaks, control handle installed upside down and poor water pressure. No vanities/sinks as we are still waiting for granite counter top. Also a lot of electrical still needs to be installed. We are... read moreBathroom project now into week 5. Only have a working toilet - shower completed but glass wall leaks, control handle installed upside down and poor water pressure. No vanities/sinks as we are still waiting for granite counter top. Also a lot of electrical still needs to be installed. We are pleased with the new flooring and carpentry so far. Only wish this job had been supervised better. read less

Make sure you get everything detailed before you sign. Once you sign, you never hear from salesman again. Installers sent to job multiple times with insufficient or wrong materials. Installers temperament ranged from great to outright combative. Three day project took 2 weeks. Implications of wall height on installation of... read moreMake sure you get everything detailed before you sign. Once you sign, you never hear from salesman again. Installers sent to job multiple times with insufficient or wrong materials. Installers temperament ranged from great to outright combative. Three day project took 2 weeks. Implications of wall height on installation of material not explained... end result was tiles oriented in different directions depending on location. Had to argue with them to get wood baseboard re-installed properly. Despite being instructed to save certain items, installer threw them away. read less

Salesman got an attitude when told we were not going to agree to the price quoted. Packed up and left. Not professional.

Herl's is remodeling our Bathroom. Brian Pittman was in last week to prep the floor for tile. He did a great job getting the sub-floor ready and laying down the waterproof membrane. Everything was done quickly and with great care to not make a mess in the... read moreHerl's is remodeling our Bathroom. Brian Pittman was in last week to prep the floor for tile. He did a great job getting the sub-floor ready and laying down the waterproof membrane. Everything was done quickly and with great care to not make a mess in the rest of the house. Brian was also a very polite and helpful person. Nice Job! read less

We have had Jeremiah Miller and Trent Laird here installing our complete new bathroom. We are very pleased with both of them and their work! They worked through any issues and clearly explained what they were doing every step of the way. They were very competent. ... read moreWe have had Jeremiah Miller and Trent Laird here installing our complete new bathroom. We are very pleased with both of them and their work! They worked through any issues and clearly explained what they were doing every step of the way. They were very competent. We enjoyed having them here - they were friendly as well as being respectful of us and our home! read less

Brandon B. and Kyle M installed an awesome walk in shower for us yesterday. They completed the job in one day and it is beautiful. I am handicapped and they worked very hard on the placement the shelves hand grips and shower head so that I will... read moreBrandon B. and Kyle M installed an awesome walk in shower for us yesterday. They completed the job in one day and it is beautiful. I am handicapped and they worked very hard on the placement the shelves hand grips and shower head so that I will feel safe. After they left everything was totally cleaned up and the shower as if it had been there all along. Magic. If you ever need a bathroom remodeled these are the pros to do it for you. read less

Our experience with Herl’s was excellent. We highly recommend Tim White and Stephen Heater to be your installers, we cannot say enough good about these gentlemen. They respected our home as if it were there’s. We love our new bathroom make-over. When my husband called the office they... read moreOur experience with Herl’s was excellent. We highly recommend Tim White and Stephen Heater to be your installers, we cannot say enough good about these gentlemen. They respected our home as if it were there’s. We love our new bathroom make-over. When my husband called the office they were always helpful. Our sales rep Jeff was very helpful and reachable. Again, if you have Herl’s redo your bathroom ask for Tim and Stephen. read less

Our installer was Chad Culver. He came on time, worked diligently & efficiently and completed the job in one day. He did a thorough clean-up and left us with a beautiful new walk-in bathroom shower and no mess. As an extra bonus, he was congenial and upbeat, making the experience... read moreOur installer was Chad Culver. He came on time, worked diligently & efficiently and completed the job in one day. He did a thorough clean-up and left us with a beautiful new walk-in bathroom shower and no mess. As an extra bonus, he was congenial and upbeat, making the experience even more enjoyable. read less

Over the moon happy with our Herl's Shower, wish we had done this sooner. Our money was very well spent here. Our installer Kyle McGinnis is second to none. His helper Hugo was very kind and made sure our floors were covered from entrance to bathroom and... read moreOver the moon happy with our Herl's Shower, wish we had done this sooner. Our money was very well spent here. Our installer Kyle McGinnis is second to none. His helper Hugo was very kind and made sure our floors were covered from entrance to bathroom and our bathroom was spotless before leaving. They arrived on time 9am and left around 4pm. My husband and I kept peeking in to see the progress and Kyle was very welcoming when we did. We are truly impressed with their knowledge and skills. We are senior citizens and from the consultation to job completion, Herl's professional, caring employees is like great old fashioned customer service. It's WONDERFUL to know there is still a company like Herl's that exists in this day and age. A HUGE THANK YOU to Herl's (Marcus (consult), Kyle and Hugo. read less

We only have one bathroom and we were hardly inconvenienced during the remodel. The workers were very courteous. Mr Herling came to our home to personally make sure everything was done to our satisfaction. We now have a beautiful new bathroom.

The company completely remodeled our main bathroom. They took it down to the studs. The workers were on time and gave a full day. Any "glitches" were quickly resolved. The finished room is lovely, and the quality... read moreThe company completely remodeled our main bathroom. They took it down to the studs. The workers were on time and gave a full day. Any "glitches" were quickly resolved. The finished room is lovely, and the quality is first rate. read less

They just finished our shower installation. The workmanship was amazing and the quality of the product very good. Our installer, Chad Culver, was very professional and did an incredible job cleaning up!

well I love my new bathroom set up Chad I believe his name was is really great he cleaned up told me everything he was doing just got it done yesterday

Their service is excellent. The whole work crew are awesome . I love my new walk in shower. It was a great experience.,

Herl's takes the time needed to find out what you want well before the renovations begin. And, we've gotten exactly what we wanted! We are on day 5 of the renovation now and things have progressed quickly! It should be done in a minimum of 4 more days, one of... read moreHerl's takes the time needed to find out what you want well before the renovations begin. And, we've gotten exactly what we wanted! We are on day 5 of the renovation now and things have progressed quickly! It should be done in a minimum of 4 more days, one of which is us painting the walls. Thanks to the hard work of Dan and Mike!!!! They are beyond amazing!! We highly recommend Herl's AND Dan and Mike for your bathroom renovation!

Update: Our bathroom is done and we LOVE it!!! I can't thank Dan Graham and Mike Jaquith enough! They are amazing!!! read less

Herl’s replaced our one piece tub/shower (26 years old) with a new shower. Everyone we dealt with was professional and did exactly what they said. The products they had to offer were excellent quality and the salesperson made helpful suggestions as we made our decisions. The person doing the install... read moreHerl’s replaced our one piece tub/shower (26 years old) with a new shower. Everyone we dealt with was professional and did exactly what they said. The products they had to offer were excellent quality and the salesperson made helpful suggestions as we made our decisions. The person doing the install worked hard to make sure that everything was done perfectly. The finished product exceeds our expectations and we would use Herl’s again and recommend them to anyone else needing bathroom renovations. read less

One of our bathrooms was in need of a serious renovation. Just by chance I saw a post on Facebook showing some work done by Herl's. Richard (Ricky) came and gave us an estimate. When it came time to do the renovation as expected we ran into a issue because... read moreOne of our bathrooms was in need of a serious renovation. Just by chance I saw a post on Facebook showing some work done by Herl's. Richard (Ricky) came and gave us an estimate. When it came time to do the renovation as expected we ran into a issue because we have a older home. Ricky, Jeremy and Greg went above and beyond to figure out a solution. Thank you!! Our Bathroom came out way better than we expected! read less

We love our new bathroom from Herls! Brandon did an amazing job transforming our old outdated bathroom; its beautiful! The staff at Herls are friendly and courteous.....it was a pleasure to have them complete our remodel!

We are having our bathroom remodeled and just wanted to say that for the first time in having a big project like this done, it has been stress free so far. This is due to two very hard working men......Jeremy Rose and Tim White. We cannot say enough... read moreWe are having our bathroom remodeled and just wanted to say that for the first time in having a big project like this done, it has been stress free so far. This is due to two very hard working men......Jeremy Rose and Tim White. We cannot say enough about these two. They have excellent skills and talent for the trade. While they show such professionalism, they are so easy going and make everyone feel comfortable. The care that they both have shown for our home is amazing. The thing that sticks out the most to my husband and I is we were very impressed at how well they work together. They work hand in hand with each other. They are seamless. This is a quality that is very hard to find. Aside from doing a fantastic job, they were a pleasure to have in our home. Every morning they greeted us with a positive attitude and were always motivated to get certain things accomplished for each day. They were so clean in our home from start to finish. They both are so detailed and made sure that things were done correctly. They always wanted us to check their work to make sure we were satisfied. We still have a few things that need to be done to complete the job but that is due to items still on order. They were in our home for almost two weeks and they made things go so smoothly that time went quickly. You do not find a team like these two that come with the full package. Very rare. Thank you Jeremy and Tim for making this a stress free experience. We love our bathroom and you both made that happen. I hope that Herl's will see how valuable you both are to their company. Customers appreciate it when they see employees not only work well together but together get the job done in a timely manner.

Again, THANK YOU!

Paul & Jackie Figart read less

Very professional employees. Our bathroom looks great 🙂

I had my Bathroom done last week excellent job, Dan was very professional and went above and beyond ,very happy with new shower. Excellent service on time great to work with.

Our project was a replacement for 2 bath tubs, one with a new tub enclosure and one with a shower. We encountered Herl's at the Howard County Home Show last fall, and our initial impressions were positive on both the company and the product. ... read moreOur project was a replacement for 2 bath tubs, one with a new tub enclosure and one with a shower. We encountered Herl's at the Howard County Home Show last fall, and our initial impressions were positive on both the company and the product. When Louis visited to go over the Herl's product and service line, we put another positive checkmark next to the Herl's option and ultimately chose it. We had Jason visit our home for 3 days, and can't say enough about how much of a pleasure he was to work with. Jason was super-considerate of our home and careful throughout the process. He did a flawless job on both installs, made a couple of great suggestions, and was someone that we had confidence in and enjoyed working with for the duration of the project. We remain highly impressed with both Herl's and Jason to this day, a few months after the work was completed. read less

Five stars.. We had a walk-in bathroom installed last October and are extremely please with the way the work was performed. We absolutely love it. The customer service was exceptional and so was the workmanship. The work was done on time and was very much to... read moreFive stars.. We had a walk-in bathroom installed last October and are extremely please with the way the work was performed. We absolutely love it. The customer service was exceptional and so was the workmanship. The work was done on time and was very much to our liking. We would highly recommend Herl's Bath & Tile Solutions. Excellent Service....***** read less

Great company with fabulous employees who care! I highly recommend them.

We had Herl's completely remodel our master bathroom taking our jetted bath tub out and installing a custom standing tile shower. They were a complete joy to work with. They were fast and efficient with everything and very pleasant. I would recommend them to anyone needing work done on their bathroom!!

The salesman,Richard Shoemaker , was excellent. He was clear, helpful, and knowledgeable without coming on with a strong sell. Richard made us feel confident with your company and comfortable in our decision. He handled issues and questions before and during installation to our satisfaction.

Dan Graham and Mike Jaquith were... read moreThe salesman,Richard Shoemaker , was excellent. He was clear, helpful, and knowledgeable without coming on with a strong sell. Richard made us feel confident with your company and comfortable in our decision. He handled issues and questions before and during installation to our satisfaction.

Dan Graham and Mike Jaquith were excellent! They worked diligently and without breaks, other than a short lunch break. They were meticulous with their work, polite and friendly. They worked to our satisfaction. read less

Herl's Bath and Tile. WOW!; The initial interview and presentation was easy and no pressure, to buy. The presenter was friendly, pleasant and knowledgeable too. Well informed about the product and the solutions; I was very impressed, however, of course, the bottom line.. is always cost! My budget... read moreHerl's Bath and Tile. WOW!; The initial interview and presentation was easy and no pressure, to buy. The presenter was friendly, pleasant and knowledgeable too. Well informed about the product and the solutions; I was very impressed, however, of course, the bottom line.. is always cost! My budget price was already in mind (only for shower up grade) but when I received, the bottom line cost, I amended the contract to include the sink. The antimicrobial materials and the complete reconstruction of the shower area, sold me; all, less than my budget. What a deal. Preventing germs and staying clean is top priority for me and hubby. So, if you're looking for a bathroom change, give Herl's a swirl for a germ preventative bath and a healthier and cleaner feeling you. read less

Let’s talk about our installer Chad Culver. He was a little late due to an unanticipated meeting prior to his departure. He did give us a call and let us know when we could anticipate his arrival. Our appointment time was between 8 and 9 am on 3/28/19. He arrived... read moreLet’s talk about our installer Chad Culver. He was a little late due to an unanticipated meeting prior to his departure. He did give us a call and let us know when we could anticipate his arrival. Our appointment time was between 8 and 9 am on 3/28/19. He arrived at 9:30; once on the job what a working machine. He installed our walk-in shower by himself. Never stopping to take a lunch break yet he continued straight through until he completed the job. We were very impressed with his attitude, work ethic and dedication to the job or task at hand. I’m looking at getting our main bathroom complete shortly I will be contacting this company most importantly I want Mr. Culver to do this job as well. Thanks, Chad for a Job Well Done!

Respectfully,

Lamont and Patricia Williams read less

Wonderful company !!! Bathroom is gorgeous

They redid my tub shower combo and it looks fantastic!

Not completely done yet,but so far the work is excellent

Great service! Sales person was knowledgable, helpful, and a pleasure to work with. He had samples of all the color and styles so we could get an idea of what would look good in our bathroom. They even had new shower heads to choose from! The installation went well and... read moreGreat service! Sales person was knowledgable, helpful, and a pleasure to work with. He had samples of all the color and styles so we could get an idea of what would look good in our bathroom. They even had new shower heads to choose from! The installation went well and everything was cleaned up after. My husband and I are so pleased with the results! read less

Very professional. Arrived on time . Cleaned up work space. Did a great job!

Amazing service and craftmanship. Very friendly and willing to work with all budgets.

Excellent Installer Bronte' Cephas, Five Star Review! Very professional young man arrived on time everyday, great communication skills. The level of focus he gave the job was

I would like to comment on the high degree of knowledge and professionalism Mark Pendry exhibited while on the job for my home master bath remodel. He has been very prompt and very patient explaining things to me when I asked him. The job is not done yet, but we... read moreI would like to comment on the high degree of knowledge and professionalism Mark Pendry exhibited while on the job for my home master bath remodel. He has been very prompt and very patient explaining things to me when I asked him. The job is not done yet, but we are well on the way.

Will comment on others and the completed product when finished. Thank you ! Five Star Rating from me!!!!!!! 👍 read less

Great job by Herls on one of our bathroom remodels. Very happy with the finished product and the company was very professional. Daniel G and Mike J did a great job!!!

5 star rating for Eric and Dale’s work on installing new shower doors!

You know the feeling when you're staying at a fancy hotel and actually look forward to using their shower? Well, my family now gets that feeling every day after Herl's replaced our existing tub/shower - original from 1987 - with a new standing shower. In just two days,... read moreYou know the feeling when you're staying at a fancy hotel and actually look forward to using their shower? Well, my family now gets that feeling every day after Herl's replaced our existing tub/shower - original from 1987 - with a new standing shower. In just two days, Brandon Brady and his assistant(s) ripped out the existing system, widened the footprint by a foot, replaced all the old plumbing, hung new drywall, and installed a new acrylic shower system that we absolutely love. They showed up on time, answered all my questions, and worked diligently to get the job done right. I was really impressed by their craftsmanship and ability to calmly work around any unforeseen issues. A sound investment in our home that brings us daily joy. Thank you Brandon and Herl's! read less

Chad Culver did a terrific job installing our new shower! He was efficient, neat, careful, on time, and very skilled. We give him 5 Stars! *****

Would definitely give them 5 stars and Chad more than 5. Absolutely love my new showers and glass doors! Can’t believe how beautiful they are. Extremely professional job done by Chad Culver. If you’re having work done ask for him. So polite and professional.

Herl's did a good job redoing our old bath into a very spacious shower. Brandon had a very good attention to detail and make sure everything fit and looked perfect.

Bunky did a great job from start to finish. Showed up on time, answered my questions, quietly did his thing and showed me a "new" tub when it was finished. Very pleased for my client. (I'm a contractor).

Employees are professional, polite, knowledgeable and caring. Highly recommend.

Chris Horn and his assistant installed our acrylic shower He did a fantastic job also answering all of our questions we recommend him highly we give him and his assistant 5🌟🌟🌟🌟🌟 stars